What are the responsibilities and job description for the Software Quality Assurance Manager position at SnowCloud?
About SnowCloud:
SnowCloud is a comprehensive resort management platform designed to streamline all facets of your business operations. With SnowCloud, you can effortlessly create, manage, and sell your products, eliminating the need for guests to make purchases at designated points of sale. Our vision is to enable sales to occur seamlessly, anytime and anywhere, directly from the convenience of guests' mobile devices.
About the Position
We're in search of a proficient Quality Assurance Manager to take charge of the entire quality assurance cycle. This role requires a balance between manual testing and contributing to the creation of automated tests and implementing best practices and processes. Join us in ensuring the quality and success of our projects.
Team Member Responsibilities
- Lead and take responsibility for testing roadmaps, projects, and deliverables within assigned projects
- Uphold and enforce consistent adherence to quality governance standards
- Set quality benchmarks for software features and applications to align with given requirements
- Formulate testing strategies for evaluating new software code, features, applications, and systems
- Thoroughly document and track defects, issues, and bugs
- Drive QA policy decisions and implement process improvements across all programs
- Maintain effective communication and collaboration with project manager, customer success and developers to ensure requirements are met and issues are resolved promptly and effectively
- Supervise the regression testing process following bug resolution and implementation of new features or updates
- Monitor and meticulously document results and resolutions of the debugging process
- Enhance and assess both new and existing user interface designs to ensure an intuitive user experience
- Identify and troubleshoot UX issues, including responsiveness and usability concerns
- Foster close collaboration with testers, clients, development, and management teams to improve the overall user experience
- Provide training, development, and coaching to a team of Analysts
- Perform additional duties as assigned and required
Team Member Qualifications
- Bachelor’s degree (or 2 years of relevant experience in a software QA role)
- 1 year overseeing a team of QA Analysts
- An understanding of SDLC (Software Development Life Cycle)
- HTML, CSS, and Javascript
- SQL, Querying, and Scripting
- Software QA methodologies, tools, and processes
- Client and user-oriented problem solver
- Experience with documentation creation and updating
- Ability to think analytically, critically, and creatively to identify options and solutions
- Strong interpersonal, presentation, verbal and written communication skills
- Ability to travel, as needed
- Roll-up sleeves attitude with a hands-on approach to the work
- Proven experience in a changing dynamic environment
- Ability to work a hybrid position (in NJ office & remote)