What are the responsibilities and job description for the Manager, Technical Account Management position at Snowflake Computing?
Build the future of the AI Data Cloud. Join the Snowflake team.
In this role, you will build and lead a team of Technical Account Managers (TAMs), who are responsible for driving the post-sales technical strategy with Snowflake's most strategic customers. A TAM works closely with its account team to drive growth and maintain critical customer workloads and use cases by engaging with stakeholders and developing actionable plans. The team is also responsible for educating customers post-production and providing them with technical guidance.
As the Manager of TAMs, you will be responsible for defining your team's execution strategy within your region while collaborating closely with sales, pre-sales, professional services, and partner teams. You will act as a technical sponsor and advocate for strategic customers in your region. This will require you to leverage your technical skills and expertise to engage and communicate effectively at all levels within an organization.
You possess a positive attitude and outlook and enjoy working with a high-performing, fast-paced team. You are results-oriented, leveraging data, metrics, and open feedback to make operational, tactical, and strategic decisions.
IN THIS ROLE YOU WILL GET TO :
- Hire and lead a diverse team of Technical Account Managers to drive customer, company, and team objectives
- Implement personalized development plans for each team member, identifying skills to be developed, training needs, and long-term career aspirations
- Foster a customer-centric mindset to deeply understand customer use cases and workloads on Snowflake's platform to ensure that they will scale in a healthy manner
- Distribute accounts and workload efficiently to ensure optimal customer coverage, while aligning TAM expertise with the specific needs of each customer
- Collaborate with Pre-Sales and Professional Services teams to accelerate customer growth and success and align with sales-led strategies
- Convey your customers' challenges and opportunities to Product and Engineering leadership, advocating for solutions that drive customer success
- Support the team in mitigating customer risks and assist with escalations as needed
- Contribute to the enhancement of internal processes and the development of our post-sales programs
ON DAY ONE WE WILL EXPECT YOU TO HAVE :
Snowflake is growing fast, and we're scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.
How do you want to make your impact?
