What are the responsibilities and job description for the Support Account Manager position at Snowflake Computing?
Build the future of the AI Data Cloud. Join the Snowflake team.Snowflake's Account 360 team is expanding! We are looking for a Support Account Manager to join our team. You will be responsible for building trust and establishing yourself as a valuable resource within your customers' organization. You are expected to develop relationships within your assigned accounts, understand their unique business challenges, and help them be successful with adopting and realizing the full value of Snowflake. This role will require a balance of business acumen and technical skills as you will need to navigate customer environments, develop relationships, understand their business goals, and drive their success on Snowflake. You possess a positive attitude and outlook and enjoy working with integrity with high-performing, fast-paced teams. You have a high degree of EQ, are accountable, and results-oriented. You are able to leverage data, metrics, and open feedback to make operational and strategic decisions. AS A SUPPORT ACCOUNT MANAGER YOU WILL : Understand your customers' environments, priorities, roadmap, and deployed use casesBuild trust and credibility through your knowledge and expertiseIdentify issue trends, monitor your customers' production environments, and proactively work with them and partner to resolve themLead meetings and provide status updates for identified issues (case trends, performance challenges, cost optimization, user / account health concerns, etc.)Facilitate engagements with Snowflake subject matter experts (SMEs, RSAs, SEs, etc.) for customer discussionsUnderstand current support and engineering cases and influence prioritization based on customer needs and impactPrepare your customers for Snowflake's release process, identifying any potential impacts, and helping your customers mitigate any disruption to their environmentPartner with the account team and align your activities to support overall account goalsUnderstand your customers' workloads, ecosystem, current tech stack, and upstream / downstream dependencies to surface opportunities and work to close any gapsTake ownership of production and maintenance issues for assigned customersContinually develop your knowledge on Snowflake, Cloud Computing, Data Warehousing, and other important topics relevant to Snowflake's customers.Our Ideal Support Account Manager will have : B.S. or M.S degree in CS, MIS, or equivalent disciplineExperience with Python, SQL, or Scala5 years of experience (3 with a Master's Degree) in technical support / account management, data analysis, data science, or equivalent environmentExperience in customer facing roles such as solutions or sales engineering, technical support / account management, technical consulting, or similar roles2 years of experience working with AWS, Azure, GCP, and / or a private cloud environmentHands-on experience with Data Warehousing platformsExcellent verbal, written, communication, and active listening skillsSuccessful experience working, collaborating, and establishing relationships with colleagues and clientsHigh-performing team player able to work with virtual and global cross-functional teams in a dynamic environment.Nice to Have : Snowflake Hands On Essentials, SnowPro Associate, and / or SnowPro Core strongly preferredAdditional certification a plus, e.g. - AWS, GCP, Azure, DatabricksHands-on experience in database management, data engineering, and / or data scienceExperience with ingestion, scheduling, monitoring, and processing of large volumes of dataEvery Snowflake employee is expected to follow the company's confidentiality and security standards for handling sensitive data. Snowflake employees must abide by the company's data security plan as an essential part of their duties. It is every employee's duty to keep customer information secure an confidential.Snowflake is growing fast, and we're scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.How do you want to make your impact?
