Work, Play, Get Paid, and Enjoy the Perks!

• Housing: Affordable on-mountain employee housing available for rent.

• Free skiing and snowboarding privileges at Alterra resorts Free Ikon Pass!

• Medical, Dental, Vision Insurance

• 401k plan available to any employee over the age of 18

• Discounted Friends and Family Lift Ticket Vouchers 

• 30% off Snowshoe food & beverage locations (excludes alcohol), 30% off soft goods like clothes, 15% off hard goods like skis at Snowshoe owned retail locations.

• Pro Deals from some of the industry’s top brands such as North Face, Darn Tough, and many many more!

POSITION SUMMARY:

This position is primarily responsible for facilitation, execution and tracking of all Snowshoe training initiatives and programs. With direction from the Human Resources Director and Human Resources Manager, they will create and maintain training materials that are aligned with the Resort’s mission and strategic objectives. This includes web-based and classroom curriculum for all Alterra University content, Snowshoe specific trainings, virtual and live New Hire and Rehire Orientation video or sessions. This position acts as an information source to managers and supervisors creating divisional training programs and is an active participant in corporate wide training when appropriate. Responsible for administering, organizing, developing, conducting, tracking, reporting on and enhancing current training and orientation programs. Accurately processes all employee training records and interacts regularly with resort managers and supervisors to ensure success.  Involved in the strategic planning process of the resort to establish training that supports Alterra and Snowshoe Mountain business streams to maximize revenue and experience for our guests and staff. This position ultimately adds value to our resort by identifying, structuring, and partnering with others to solve complex problems; fosters understanding of, and commitment to, change capacity building and striving to make it easier for resort staff to achieve great things.

ESSENTIAL DUTIES:

Training and Development

• Work with managers to gain support and buy-in for training programs for their staff and department
• Work with department leaders to identify training needs and developing department specific training programs
• Develop department specific training to ensure employee readiness for peak season
• Gather or create SOP’s for departmental training needs
• Plan, facilitate and track all Snowshoe training programs
• Work with Corporate Learning and Development to execute all Alterra University curriculum at the resort
• Create and Evolve New Hire Orientation curriculum to be included in onboarding for all new hires for summer and winter
• Partner with HR manager to ensure successful roll out of the employee engagement survey each season by forming strategies to get surveys completed, host employee events to promote the survey and track all results.
• Partner with Resort Recruiter to establish internship programs for domestic and international employees
• Prepare ad hoc reports, presentations and other materials as requested and needed to give managers and leadership insight on training program progress
• Partners with supervisors, managers and senior leaders to align job organizational training and work structures with business goals and objectives.
• Involves and manages the Alterra University L&D program locally.
• Designs and delivers instructor led and blended programs that add value to the learner, to the resort and to the enterprise, including but not limited to new and rehire orientations, supervisor school and management training programs.