Healthy Start Doula Case Manager

VISION, MISSION & VALUES:

Every employee of SIHF Healthcare is expected to uphold our vision, mission, and values. Our actions will reflect our values of Compassion, Diversity/Inclusivity, Excellence, Integrity, Respect and Stewardship creating a culture in which all individuals are treated with dignity and respect. This will result in our vision of an “Enriched health and life in a just society” through the fulfillment of our mission to build partnerships, develop safe and affordable housing, community engagement in building trust and solutions, foster economic development, provide access to comprehensive health care services, and reduce disparities.

CUSTOMER SERVICE COMPLIANCE STATEMENT:

Treat every person with dignity, respect, and kindness by listening with your full attention, address questions/concerns immediately, and accept responsibility to follow through by always doing what you say you will do. You support our customers, and your team, by being patient, understanding and positive, knowing that you are SIHF Healthcare to those we serve.

POSITION DESCRIPTION:

Doula services exist to support mothers during pregnancy, childbirth, and after birth to improve birth outcomes and reduce perinatal morbidity and mortality. Doula case managers provide culturally appropriate education and support to meet the unique needs of each participant and her family. Doulas educate participants on birthing options and techniques, prenatal care, postpartum care, breastfeeding, and infant care and safety.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Provide information and education, and resources that prepare participant and her family for the birth process and through three (3) months postpartum.
2. Assist participant with establishing a birth plan and postpartum plan and provide support for accomplishing goals.
3. Attend and support participant and her family through the birth process.
4. Conduct at least three (3) home visits with participants in caseload during the prenatal and postpartum periods.
5. Maintain positive relationships with community service providers and medical providers.
6. Complete initial screening and assessments and HRSA screening tools.
7. Refer and connect participant with needed medical, social, and support services.
8. Document services provided to participants and keep up-to-date case files.
9. Prepare and submit required reports.
10. Perform other duties as assigned.

KNOWLEDGE, SKILLS, ABILITIES:

1. Strong communication skills is key in this role, as doulas communicate with participants, medical staff, and other support people.
2. Ability to listen to participants and understand what they want and need.
3. Ability to be calm under pressure. Doulas remain calm under pressure, even when labor is challenging.
4. Ability to teach and demonstrate relaxation and breathing techniques.
5. Ability to work as part of a team to achieve program goals.
6. Knowledge of area hospitals to inform participants of available services and to help guide participants through the process of labor and birth.
7. Knowledge of community resources.
8. Proficient computer skills (Word, Excel, Outlook).
9. Organizational and time management skills.

EDUCATION AND EXPERIENCE:

1. Doula Certification Required.

2. Bachelor’s degree in social work or nursing preferred, or three to five years work experience in human service or health related field.

PHYSICAL DEMANDS:

Light physical activity performing non-strenuous daily activities of an administrative nature. Frequent local travel by personal automobile is required along with a valid driver’s license and insured automobile.

WORK SCHEDULE:

Normal work hours for this position are Monday through Friday dayshift. Attendance for participants’ labor and delivery may require early morning, evening and weekend hours. Attendance at off-site meetings will be required with no overnight stay. Occasional out-of-town travel may be required.

COMPLIANCE STATEMENT:

Abide by the requirements of all applicable State and Federal laws.

MEDICAL HOME STATEMENT:
Be aware and understand expectations and responsibilities of the Patient Centered Medical Home. Understand role, complete relevant duties, and the requirement to maintain highest level of proficiency within scope, as part of this team-based approach in the patient care continuum.

COMPREHENSIVE BENEFIT PACKAGE FOR FULL-TIME:

• Health Insurances: Choose from medical, dental, and vision plan offerings with coverage for employees and eligible dependents.
• Flexible Spending Accounts (FSA): Save tax-free on medical and dependent care expenses.
• Health Savings Account (HSA): Set aside pre-tax funds for medical expenses with no rollover limits.
• Life Insurance: Employer-paid life and AD&D insurance with additional voluntary options.
• Disability Insurance: Employer-paid disability insurance for eligible positions.
• 401(k): SIHF matches dollar-for-dollar on the first 4% you contribute, with immediate vesting.
• Paid Time Off (PTO): Accrue vacation, sick leave, and holidays, including a floating holiday.
• Paid Parental Leave: Eligible employees can receive employer-paid parental leave for the birth or adoption of a child.
• Other Benefits: Tuition reimbursement, corporate discounts, travel assistance, employee assistance program, voluntary short- and long-term disability, and more.