Regional Center Director

Job Description

Job Description

VISION, MISSION & VALUES :

Every employee of SIHF Healthcare is expected to uphold our vision, mission, and values. Our actions will reflect our values of Compassion, Diversity / Inclusivity, Excellence, Integrity, Respect and Stewardship creating a culture in which all individuals are treated with dignity and respect. This will result in our vision of an “Enriched health and life in a just society” through the fulfillment of our mission to build partnerships, develop safe and affordable housing, community engagement in building trust and solutions, foster economic development, provide access to comprehensive health care services, and reduce disparities.

CUSTOMER SERVICE COMPLIANCE STATEMENT :

Treat every person with dignity, respect, and kindness by listening with your full attention, addresses questions / concerns immediately, and accept responsibility to follow through by always doing what you say you will do. You support our customers and your team, by being patient, understanding and positive with the understanding that you are here at SIHF Healthcare for those we serve.

POSITION DESCRIPTION :

Shall manage a defined region of health center(s). Successfully oversees the operations of assigned health center(s) in a manner that upholds the vision, mission, and values of SIHF Healthcare. Partners with the Vice President as well as Clinical Leadership to ensure that each health center within the region is operated in a customer focused manner that achieves compliance with the fiscal, quality, customer, and operational benchmarks as established. Effective communication is a key characteristic required to support the staff, providers, and customers. Engagement in effective actions to support the health center(s) marketplace growth, provider retention, and partnership development through collaborative approach is expected. Elevation, support, and implementation of ideas that improve processes and outcomes must be incorporated into the health center(s) culture.

ESSENTIAL DUTIES AND RESPONSIBILITIES :

1. Fiscal Management :

Provide leadership and guidance to the Office and Health Center Managers that ensures accountability to fiscal controls and annual budget allocations per each respective center. Shall provide direction to SIHF Healthcare Service Line Leadership for direction.

2. Staff Management & Development :

Provides leadership and recommendations on necessary staff ratios, regional staffing support, and compliance with operational policies. Shall provide support and recommendations to leadership on current and future provider staffing needs within the region. Must ensure all Office and Health Center Management drives an engagement model. Will provide the supervision and evaluation of the Office and Health Center Management within the region. All recruiting and hiring will be approved by the Regional Center Director (RCD) and the Vice President (VP) based upon approved budgets.

3. Operations :

Provides guidance to Office and Health Center Management on optimization of operations that is consistent with SIHF Healthcare’s direction and consistent across all locations. Provides leadership on SIHF Healthcare’s wide initiatives within the region for the scheduling of optimization, teaching, and general organizational actions. Shall help guide recommendations to leadership on concepts and / or actions that enhance SIHF Healthcare’s operations. Provide regular onsite guidance / involvement as a thought leader for consumer service enhancement and quality controls.

4. Provider and Team Relations :

Provides leadership and direction to support and strengthen provider engagement and coverage across the region. Shall be a key point of contact for provider, management, and staff recruitment. Will work with assigned VP as well as Clinical Leadership to support the care model.

5. Quality & Performance Outcomes :

Shall assist and provide leadership for adherence to optimization, integration, and quality improvement actions in coordination with VP, Clinical, and Quality leadership. Shall be a key point of contact for facility safety and necessary upgrades.

6. Culture :

Provides leadership across service line and SIHF Healthcare that support our values. Effective verbal and non-verbal communication that is respectful and courteous to all patients, staff and providers shall be maintained through verbal, written, and digital modes. Ensures that necessary patient education, center promotions, and required communications are posted in a professional manner. Positive engagement in SIHF Healthcare initiatives, employee development, and community service shall be provided. Effective external collaborations that advance our mission is required.

7. Regional Development Actions :

a. Shall engage with internal and external leadership for the continued development of SIHF Healthcare. This includes direct involvement with the expansion of current service line, new locations, and expansion of additional clinicians in the region.

b. Provides direction and coordinated support for after hour coverage and relevant call groups with Clinical leadership and Center Management as necessary.

c. Serves as a mentor and external partner with regional partners, communities, and prospective partners.

d. Shall provide support to team with a focus on management and leadership development.

e. Must maintain competency on current healthcare delivery, health IT, payer trends and for market competition.

8.Other duties as assigned.

KNOWLEDGE, SKILLS, ABILITIES :

1. Knowledge of the healthcare industry and trends impacting population health concepts, revenue cycle, clinical operations, staffing models, and delivery models. Shall acquire direct knowledge on operations of a federally qualified health center structure.

2. Shall have the ability to effectively communicate through multiple avenues to individuals, small groups, and large groups.

3. Demonstrates critical thinking skills to support operations, partnerships, and for process improvements. These same skills shall translate into utilization in any actions engaged in for business development and expansion related activities.

4. Knowledge of staff development principles, team design, communication methods, labor regulations, training methods, and staff performance techniques. Ability to foster teamwork and positive service environment.

5. Ability to understand, analyze, and provide feedback on financial and statistical reports. Must be able to communication conditions impacting the fiscal reports and related key benchmarks.

Regional Center Director Created : 02.2022

6. Ability to address a structure and process to effectively manage inquiries or complaints from customers, staff, providers, regulatory agencies, or members of the business community through direct personal engagement. Ability to effectively present information to internal and external groups.

7. Ability to read, interprets, and implements policies and procedures such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence.

8. Personal computer skills, including electronic mail, routine database activity, word processing, spreadsheet, graphics etc. Ability to learn software systems used for patient practice management and medical services.

9. Capable of managing change and multiple projects in a collaborative manner that effectively engages all team members.

10. Must be energetic, forward-thinking with high ethical standards, and a professional image.

11. Must be well organized, self-directed, and a team player.

12. Must have knowledge of federal, state, and local regulations governing the operation of a health care facility.

EDUCATION AND EXPERIENCE :

A Bachelor’s degree in a health or business-related discipline from an accredited college or university is highly preferred. A minimum of five years of management or supervisory experience in a healthcare organization, preferably in a managed care or ambulatory care setting is required. Eight years of management experience in the health care industry may be substituted for the degree.

Management experience would include experience in the following areas :

• Organizational, financial, and operational planning
• Direct supervision of staff included, but not limited to, hiring, staffing, training, evaluating, and disciplining personnel
• Developing and implementing policies and procedures
• Implementation and monitoring performance of improvement initiatives
• Direct engagement with multispecialty providers serving large populations
• Provider relations

PHYSICAL DEMANDS :

Position is primarily sedentary, requiring light physical activity, and performing non-strenuous daily activities of a productive / technical nature. Travel by personal automobile is required. A valid driver’s license and insured automobile are required.

WORK SCHEDULE :

Normal work hours for this position are Monday through Friday dayshift. Occasionally, late evening or weekend work may be necessary. Attendance at off site meetings will be required.

COMPLIANCE STATEMENT :

Abide by the requirements of all applicable State and Federal laws.

MEDICAL HOME STATEMENT :

Be aware and understand expectations and responsibilities of the Patient Centered Medical Home. Understand role, complete relevant duties, and the requirement to maintain highest level of proficiency within scope, as part of this team-based approach in the patient care continuum.

COMPREHENSIVE BENEFIT PACKAGE FOR FULL-TIME :