Team Lead

Are you driven by Problem Solving and achieving High Results?

Do you have a successful career background and are you looking for your next big career move to help a Changing industry?

Soak City Car Wash is your place! Soak City Car Wash is now hiring Team Members for our Akron, Ohio location.

Our industry is experiencing unprecedented Growth. We need a highly energetic, enthusiastic, dynamic, big-picture person that wants to work with some of the greatest people in the Car Wash industry! We look forward to sharing many more details about the company should you be a match. Think you have what it takes? Apply today!

Benefits

• Health Insurance plan after 90-day probation period
• Commission Opportunity
• Paid time off after 6 months

Position Overview:

The Team Lead position is comprised of 3 primary roles (greeting customers at the pay stations, loading cars as they enter the tunnel, and general housekeeping), but must also be able to complete the Opening /Closing Procedures, DRB functions, and general tasks.

Duties may include:

Greeting:

• Allow the customer to pull up to the pay station
• Hand the customer a wash menu card
• Assist the customer with using the pay station and browsing the wash menu
• Explain to customer that gift cards and Fast Passes can be purchased from the pay station
• SELL- inform the customer of the benefits of being a Fast Pass member
• Smile, every customer MUST be greeted with a smile
• Performs all other duties as assigned

Loading Cars:

• Use BIG hand motions to pull the customer forward and straight onto the conveyor
• Inspect the car for damage
• Specifically point out damage to surveillance cameras (circle damaged area)
• Retract wash features that may cause damage to the vehicle or wash equipment, adjust the wash order, use DRB touch screen as needed
• Make sure DRB Que is correct with correct car
• Hand customer a towel and/or air freshener
• Smile and thumbs up, every customer must be loaded with a smile

Some additional duties may apply:

• Housekeeping (See Procedure on Open/Close Check Sheets)
• Cleaning parking lot
• Empty trash collectors
• Wash down bay
• Maintain a clean work space
• Clearing any clogs in vacuum system
• Performs all other duties as assigned

Opening and Closing Procedures:

• Complete checklists of procedures
• Direct CSR’s to assist with checklists
• Follow XPT Procedures- balance cassettes, till, cash on hand, and deposit
• Open/Close XPT correctly
• Follow all Procedures to ensure safety of employees and work equipment

DRB

• Knowledge of Selling, Upgrading, Downgrading, Combining, Terminating, Discounting, replacement tags, and Placement of Fast Pass, ability to complete on POS system
• Knowledge of all daily DRB Cashier functions, ability to complete on POS system
• Knowledge of paperwork procedures expected on file and submitted (GSR), ability to complete
• Able to reach DRB with problems unable to be addressed by yourself, Co-Workers, or management.
• Able to reach management with any issues or problems concerning any computer software issues or questions.

General Tasks:

• Daily Deposits
• Ability to work with your site manager on behavior issues with a CSR
• Review and sign off on Customer Experience Report (CER) Procedures
• Certify completed training of new employees (with Manager assistance)
• Report any instances to manager (tardiness, call offs insubordination machine malfunctions, chemicals spills, CER, etc.)
• Complete tasks assigned by Management

Physical, Mental Demands, Safety and Working Conditions

• Position is predominately outside and weather conditions can change sporadically
• Position is constantly standing up and moving around to actively assist our customers
• Employee safety and self-awareness should be utilized at all times around our equipment and customer automobiles
• You may be asked to lift/move/handle up to, but not limited to 50 pounds of material
• Car wash locations can create wet hazardous conditions and safety precautions should be met for compliance

Job Type: Full-time or Part-time opportunities available

Job Types: Full-time, Part-time

Job Type: Full-time

Pay: $14.00 - $15.00 per hour

Expected hours: No more than 40 per week

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

People with a criminal record are encouraged to apply

Education:

• High school or equivalent (Preferred)

Experience:

• Supervising Experience: 2 years (Preferred)
• Customer Service: 3 years (Preferred)

Work Location: In person

Salary : $14 - $15