What are the responsibilities and job description for the Visitor Center Lead Clerk position at SOAR365?
We are looking for a reliable individual to join our team at SOAR365. This is a great opportunity for a motivated and hardworking person that truly takes pride in their work. If you feel that you are the right one for the job and meet the qualifications, please apply today. We look forward to meeting you!
A little about us:
We are SOAR365! Our programs and services have always been designed for individuals and families who are coping with the daily real-world challenges of living with a disability. To that end, we've continually added more ambitious and thoughtful programs over the past 65 years. And, today our services have a profound impact on more than 1,300 people and their families.
A Day in the Life of:
As a member of our team, you will support the Defense Supply Center Richmond with its access control program. This includes the issuing of access control type media, Common Access Cards (CAC), Lenel Access Cards, and Visitor Temporary badges. Your people skills will come in handy and will help you to maintain fantastic professional relationships with your fellow team members and those that we serve. You will come to know the great people that make us who we are as a business and who keep our reputation alive. You will be a part of something great here at SOAR365 and you will enjoy what you do and with whom you do it.
Apply today! Those candidates with disabilities (mental, physical, or other disabilities) are strongly encouraged to apply! SOAR365 has been supporting people with disabilities of all ages and their families for more than 65 years.
Benefits and pay range:
- A competitive salary
- We offer a range of market-competitive total rewards that include paid holidays, paid time off, sick leave, and medical, dental, vision, flexible spending account, 403(b), life insurance, wellness programs, and discounted college tuition, to name a few.
Responsibilities and Duties:
- Provide professional service and support for customers throughout their experience at the Visitor's center; addressing customer's questions and/or concerns as they relate to obtaining ID cards, along with information and guidance on eligibility requirements
- Provide reception service as needed, to include: welcoming the customer, initial review of required documents to ensure the customer can obtain the appropriate card; directing customer to the appropriate attendant for services; answers telephone inquiries; and schedule appointments
- Learn, operate, and maintain DEERS/RAPIDS/DBIDS/Lenel workstations in processing various types of DoD identification cards - this will include data entry, picture taking, fingerprint capturing, scanning, and attaching required documents
- Ensure inventories of accountable media are conducted daily; ensuring that control/accountable inventory is secured daily; notify supervisor of shortages or discrepancies of controlled/accountable inventory; requesting replenishing of inventory prior to exhausting current inventory as necessary.
- Fill in for the Supervisor as needed. Will include supervising and training staff, problem solving, and handling customer complaints.
- Become a subject matter expert on the DEERS/RAPIDS/DBIDS/Lenel systems.
- Assist Supervisor with daily coaching of staff to improve skills and efficiency.
Requirements and Qualifications:
- High School diploma or equivalent
- 1 years' experience in a Customer Service environment
- 2 years' experience supervising personnel
- Proficient in both oral and written communication to communicate effectively and explain complex actions regarding military entitlements, allowances, and collections
- Excellent customer service and problem-solving skills
- Proficiency with email, Microsoft Office, and operations-related applications
EO/AA Veterans/Disabled and other protected categories
Drug-Free Workplace
Reasonable Accommodations
If you need reasonable accommodation when you apply for a position on our website, please contact us at (804) 358-1874 and ask for human resources.
SOAR365 employees benefit from working for a rehabilitative non-profit agency that specializes in providing employment opportunities for people with disabilities.
