What are the responsibilities and job description for the Casino Host position at Soboba Casino?
Summary
The Casino Host, under general supervision of the Player Development Manager, builds loyalty and increases revenue by developing and effectively maintaining relationships with VIP guests through personal contact on the casino floor, special events, telephone, and written communication
Duties/Responsibilities
- Strong computer skills including an effective working knowledge of Microsoft Office products. Skills and abilities to work with player tracking systems, gaming devices and safety equipment preferred
- Contacts selected players by telephone and other means to inform them of special events with goal of incenting a future visit and subsequent gaming revenue.
- Greets guests on Casino floor, establishing rapport with them and providing complimentary amenities based upon specific Casino guidelines for levels of play.
- Assist Player Development Manager in planning casino entertainment events
- Makes decisions regarding valuable complimentary rewards based on a consideration of recorded play, earned points, comp availability and customer profitability.
- Represent the casino at on and off property events in the capacity of a player Development Host.
- Enhance growth of gaming revenues by developing internal player identified by the Player Development Manager
- Assist the Player Development Manager with business development programs to increase guest visits.
- Maintain current knowledge of latest industry Developments, current market trends and all on-property and competitor events.
- Assist with special events, slots and table games departmental promotions, and operation and booking of gaming tournaments.
- Achieve department and individual performance goal and duties in a timely manner
- Maintain knowledge of and compliance with all tribal ordinances, regulations, and systems of Internal Controls.
- Must be physically present to work a regular, reliable, and predictable work schedule in accordance with business demands, and maintain a consistent and regular attendance record.
- Regular attendance is an essential function of this job. Including nights, weekend, and holidays.
- Perform special projects and other responsibilities, tasks, or duties as requested.
Education / Qualifications
- Fluency in Chinese and/or Vietnamese is preferred.
- Must be 21 years of age, or older.
- High School Diploma or GED equivalent, required.
- Minimum of 3 years of front facing guest service experience, or working as an Ambassador in a Casino, required.
- Previous knowledge of Casino games (slots, table games) experience preferred.
- Must possess excellent verbal and written communication skill in order to promote positive and professional image.
- At least one year of experience in a position involving frequent, in-person, customer interactions related to service demands and/or sales (ex. Luxury sales, concierge, hospitality, professional sports) is required.
- Any combination of education, experience and training that provides the required knowledge, skills and abilities.
- Must be able to provide evidence of eligibility to work in the United States of America.
Certificates, licenses and registration
- Ability to obtain and maintain a valid Soboba Tribal Gaming Commission license.
- Required to submit to and obtain negative results on all drug and/or alcohol testing.
Soboba Casino Resort Benefits
Full-time team members are eligible to participate in a variety of group health and wellness benefits upon timely submission of appropriate enrollment forms. Coverage effective dates vary by plan and additional information will be provided to you during New Hire Orientation. Benefit offerings may change from time-to-time, but presently, Soboba Casino resort offers the following:
- 401k Plan
- Basic Life Insurance (employer paid) with the option to purchase Supplemental Life Insurance
- Medical, Dental & Vision paid for the employee
- Employee Assistance Program
- Wellness Program (Annual Health Fair, Wellness Education, and Incentive Programs)
- Paid Time Off
Soboba Casino Resort Team Member Recognition including, but not limited to:
- Reward and Recognition Program (Quarterly, and Annually)
- Team member Incentives
- Discounted Team member meal
