What are the responsibilities and job description for the Player Services Representative position at Soboba Casino?
Summary
Player Services Representative is responsible for the duties and functions of Soboba Rewards, Box Office, promotions, special events, and guest services. They are expected to encourage casino guest participation in Soboba Rewards player card program.
Duties/Responsibilities
- Greet all guests with a smile while providing exceptional guest service.
- Explain Soboba Rewards benefits to all guests in detail and motivate guests to join club.
- Input all new guests into gaming tracking system and print player’s card.
- Reprint lost or misplaced cards.
- Handle all point redemptions for comps.
- Register all guest in any promotions and/or drawings, and explain rules.
- Distribute all gift merchandise for promotional purposes and/or giveaways.
- Prepares Box Office tickets, sales, accept cash and credit card payments, process “will call”, tribal requests, and maintain appropriate records.
- Must be knowledge with all property events and promotions, must able to relay it to our customers.
- Capable of handling routine guest(s) complaints and incidents while exhibiting the appropriate discretion, identifying situations that require the attention of a supervisor.
- Assisting with the gifting program, as need.
- Special projects as assigned by department supervisor and/or manager.
- Must be physically present to work a regular, reliable, and predictable work schedule in accordance with business demands, and maintain a consistent and regular attendance record.
- Perform special projects and other responsibilities, tasks, or duties as requested.
Education / Qualifications
- Must be at least 21 years of age.
- High School diploma or equivalent, required.
- Two years (2) of front facing guest service experience required.
- Casino experience highly desirable.
- Ability to handle high levels of stress including but not limited to guest conflict and resolution.
- Proficient in computer applications and basic math skills.
- Ability to answer phones with etiquette.
- Excellent guest service skills.
- Any combination of education, experience and training that provides the required knowledge, skills and abilities.
- Must be able to provide evidence of eligibility to work in the United States of America.
Certificates, licenses and registration
- Ability to obtain and maintain a valid Soboba Tribal Gaming Commission license.
- Required to submit to and obtain negative results on all drug and/or alcohol testing.
Soboba Casino Resort Benefits
Full-time team members are eligible to participate in a variety of group health and wellness benefits upon timely submission of appropriate enrollment forms. Coverage effective dates vary by plan and additional information will be provided to you during New Hire Orientation. Benefit offerings may change from time-to-time, but presently, Soboba Casino resort offers the following:
- 401k Plan
- Basic Life Insurance (employer paid) with the option to purchase Supplemental Life Insurance
- Medical, Dental & Vision paid for the employee
- Employee Assistance Program
- Wellness Program (Annual Health Fair, Wellness Education, and Incentive Programs)
- Paid Time Off
Soboba Casino Resort Team Member Recognition including, but not limited to:
- Reward and Recognition Program (Quarterly, and Annually)
- Team member Incentives
- Discounted Team member meal
