What are the responsibilities and job description for the Training Coordinator position at Soboba Casino?
Summary
Training Coordinator assists and supports the Training division of HR in achieving established objectives and contributes to the growth of the department in alignment with business strategies and direction. Supports and cultivates new ideas and methods to deliver business solutions.
Duties/Responsibilities
- Performs data entry duties in Casino Essentials - Learning Management System as required including; creating new hire accounts, updating transfers and promotions, disabling termed accounts, offsite and department specific data uploads, run weekly and department specific training status reports...etc.
- Keeps the ADP Casino Training Resources page current.
- Produce weekly reports for the following: Daily Floor Walk, Guest Pulse Surveys, Voice of the Employee, GuestNet issue summaries by department...etc.
- Analyze data collected from GuestNet & Guest Pulse surveys and produce summary reports for departments and to Training Team to create specific trainings based on data.
- Monitor and track emails and vmails from the guestservice@soboba.net address. Create monthly reports.
- Prepare and assist with the production of training material for instructor-led trainings and New Hire Orientations.
- Tracks Training supplies and works with HR Admin and/or Clerk for reordering as needed.
- Assist with preparation of the annual budget process to establish adequate resources for training programs and Guest Service needs.
- Track, log and distribute external training requests once approved.
- Assemble, print, post and distribute the Training & Development Bulletin.
- Coordinates the scheduling of both Training rooms for all SCR departments.
- Effectively communicate with all levels of management.
- Maintains excellent grooming and personal conduct according to Soboba Casino Standards.
- High degree of self-motivation, goal-orientation and commitment to quality guest service
- Perform special projects and other responsibilities, tasks, or duties as requested by the Training & Development Manager.
- Must be physically present to work a regular, reliable, and predictable work schedule in accordance with business demands, and maintain a consistent and regular attendance record.
Education / Qualifications
- Must be 21 years of age, or older.
- High School diploma or equivalent, required.
- Completion of college courses, preferred.
- Two (2) years of administrative experience, preferably in Human Resources, required.
- Adequate knowledge of learning management systems and web delivery tools.
- Excellent verbal and written communication skills in order to promote a positive and professional image.
- Intermediate to advance computer literacy skills, required.
- Working knowledge of and expertise in the operation of general office equipment including personal computer and computer software programs such as Word, Excel, PowerPoint, Publisher and Outlook, required
- Ability to maintain confidentiality.
- Advanced reading-comprehension skills required.
- Ability to accurately complete tasks within established timelines.
- Ability to effectively prioritize multiple tasks and deadlines with strong organizational skills.
- Ability to follow up and follow through on assigned projects.
- Training and guest service experience working in retail, entertainment, and/or hospitality a plus.
- Must be able to provide evidence of eligibility to work in the United States of America.
Certificates, licenses and registration
- Ability to obtain and maintain a valid Soboba Tribal Gaming Commission license.
- Required to submit to and obtain negative results on all drug and/or alcohol testing.
Soboba Casino Resort Benefits
Full-time team members are eligible to participate in a variety of group health and wellness benefits upon timely submission of appropriate enrollment forms. Coverage effective dates vary by plan and additional information will be provided to you during New Hire Orientation. Benefit offerings may change from time-to-time, but presently, Soboba Casino resort offers the following:
- 401k Plan
- Basic Life Insurance (employer paid) with the option to purchase Supplemental Life Insurance
- Medical, Dental & Vision paid for the employee
- Employee Assistance Program
- Wellness Program (Annual Health Fair, Wellness Education, and Incentive Programs)
- Paid Time Off
Soboba Casino Resort Team Member Recognition including, but not limited to:
- Reward and Recognition Program (Quarterly, and Annually)
- Team member Incentives
- Discounted Team member meal
