What are the responsibilities and job description for the Part-Time Customer Service Rep -Bilingual(Cantonese, Korean, Mandarin) position at SoCalGas?
Southern California Gas Company is searching for part-time Customer Service Representatives who have a good command of the English language and are also fluent in Cantonese, Korean, or Mandarin. The ideal candidate will have 2-3 years of customer service experience, be able to multi- task in a fast-paced environment and manage a heavy call volume.
Customer Service Representative
Essential Duties and Responsibilities
Physical Demands
Environmental Conditions
Customer Service Representative
- CSRs process customer calls and serve as the end-to-end primary point of contact for a wide array of customer service requests.
Essential Duties and Responsibilities
- Demonstrates a strong safety focus in the workplace as well as ensures safety of our customers and the communities we serve.
- Displays a deep passion in helping people by actively listening to customer issues or questions, showing interest, and displaying compassion and empathy for the caller's situation.
- Efficiently and accurately processes customer requests, answers questions, and resolves complex issues
- Maintains knowledge of changing company policy and procedures
- Effectively promotes products and services that meet customer needs
- Strives to provide a superior customer experience that focuses on first-call resolution
- Demonstrates a learning attitude focused on innovation and continuous improvement.
- Has an overall positive presence in the communities that we serve
- Possesses a mature and self-confident attitude
- Naturally possesses a high energy level and demonstrates strong dependability
- Embraces a strong work ethic and enjoys working in a fast paced and changing environment
- Strives to meet or exceed service and operational goals established for the Customer Contact Center, including productivity, quality, and timeliness goals.
Physical Demands
- Very Light -- Occasionally lifting and/or carrying such articles as dockets, ledgers and small tools or items weighing up to approximately 10 pounds. Although a sedentary job is defined as one which involves sitting, occasionally a certain amount of walking and standing are necessary in carrying out job duties.
Environmental Conditions
- Office environment with some noise generated by co-workers; telephone contact with customers.
Minimum Qualifications
- Previous customer contact experience
- Ability to operate a computer and peripheral equipment
- Must possess and maintain a valid California Driver’s License with acceptable driving record.
- Demonstrate ability by passing a pre-qualification examination. Must also pass a Clerical Test Battery (Customer Contact) and a customer service inventory test
- Qualify through a panel interview
- Fluent in English and one of the following languages – Cantonese, Korean, or Mandarin
- Successfully complete formal Customer Service Representative training
Southern California Gas Company is an Affirmative Action and Equal Employment Opportunity employer and considers all applicants for employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability or protected veteran status.
