What are the responsibilities and job description for the Help Desk Analyst position at Social Capital Resources?
Top-Tier Real Estate firm in Manhattan is seeking an Information Technology Support/ Help Desk candidate for a temporary opportunity!
Responsibilities:
- Provide first-level contact and problem resolution for users with hardware and application problems and escalates problems as appropriate.
- Review and update documentation on the IT Support Portal.
- Evaluate current configuration and processes and develop documentation and SOP’s.
- If necessary, liaise with third-party support and PC equipment vendors.
- Helps develop, document, communicate and enforce end user and computer policies.
- Accurately document incident and service requests within ZenDesk, the service management platform.
- Assist in purchase and inventory of all technology equipment.
- Prepare and configure computers, phones, printers and other equipment as needed.
- Maintain in-depth knowledge of support desk supported products and systems.
- Provide basic training to all new employees on hardware and applications.
Qualifications:
- Associates degree in related field or equivalent experience
- Strong communication, organizational, multi-tasking and active listening skills
- Shows initiative, a strong desire to learn and is a quick starter who can act independently to solve problems
- Expert knowledge of Windows 10 troubleshooting
- Strong aptitude in OS repairs, spyware and virus removal, and software installation
Salary : $30 - $40
