What are the responsibilities and job description for the Client Success Manager position at Social Hustle?
About Social Hustle
We're a dynamic digital marketing agency dedicated to helping eCommerce brands achieve unprecedented success. Our expertise lies in scaling brands beyond the $100 million mark, partnering with globally recognized direct-to-consumer (DTC) brands to deliver exceptional results through innovative strategies, creative excellence, and advanced AI-driven technologies.
In this role, the Account Manager plays a pivotal part in bridging the gap between our clients and internal teams. This position involves ensuring client satisfaction, reporting account performance, and collaborating with Meta Strategists to drive results.
The successful candidate will be responsible for ensuring our clients hit their goals and working with growth teams to build paths forward. They will also serve as the primary point of contact for clients, ensuring their needs and goals are consistently met.
Key Responsibilities:
Requirements:
We're a dynamic digital marketing agency dedicated to helping eCommerce brands achieve unprecedented success. Our expertise lies in scaling brands beyond the $100 million mark, partnering with globally recognized direct-to-consumer (DTC) brands to deliver exceptional results through innovative strategies, creative excellence, and advanced AI-driven technologies.
In this role, the Account Manager plays a pivotal part in bridging the gap between our clients and internal teams. This position involves ensuring client satisfaction, reporting account performance, and collaborating with Meta Strategists to drive results.
The successful candidate will be responsible for ensuring our clients hit their goals and working with growth teams to build paths forward. They will also serve as the primary point of contact for clients, ensuring their needs and goals are consistently met.
Key Responsibilities:
- Client Relationship Management: Build and maintain strong relationships with clients, ensuring their needs and goals are consistently met.
- Performance Reporting: Regularly review and report on account performance, providing actionable insights and recommendations to clients.
- Strategic Collaboration: Collaborate with Meta Strategists to align campaign strategies with client objectives and ensure seamless execution.
- Issue Resolution: Identify and address client concerns or challenges, maintaining high levels of satisfaction and trust.
- Communication: Provide timely updates, progress reports, and insights to clients, keeping them informed and engaged.
Requirements:
- Experience: 3 years in account management and client relationships for a digital marketing agency.
- Communication Skills: Exceptional written and verbal communication skills with the ability to build rapport and manage client relationships effectively.
- Analytical Mindset: Ability to understand and interpret performance data, providing actionable insights to clients.
- Collaborative Spirit: A team player who thrives in a collaborative environment and enjoys working closely with strategists and other internal teams.
- Organizational Skills: Strong ability to manage multiple accounts, prioritize tasks, and deliver results in a fast-paced environment.
