Director of Quality Assurance and Compliance

We’re Social Mobile, one of the fastest growing technology companies in Florida. As a mobility solutions provider, we offer services critical to organizations that are looking to bring to market innovative mobile products. In layman’s terms, you ask? Well, we design, engineer, and manufacture unique mobile solutions that enable some of the most interesting companies in the world (some of which you likely use regularly) to bring smart solutions to market quickly and efficiently, and then we deploy and support these large-scale fleets of devices to make our client’s business operations even easier.     

Our clients come from diverse industries, many of which form the cornerstones of our modern society, including healthcare, retail, defense and food delivery. So, in a sense, working at Social Mobile means you’ll be helping to enhance and streamline the functioning of our everyday lives.   

Still reading? Well, here’s what WE’RE looking for. The ideal Social Mobile employee is someone who is accountable, can work independently or as part of a team, and has an interest in propelling innovative technology into the broader ecosystem. We’re looking for team members that will speak their mind, accept feedback, and continue to drive our growth.    

If you think you fit the bill, and you’re curious to hear more, we’d love to see your application!    

We are seeking a skilled and experienced Director of Quality Assurance and Compliance to join our team. The Director of Quality Assurance and Compliance  (DQAC) will be responsible for overseeing and enforcing the highest standards of quality and compliance across all domains, including software, hardware, and operational processes. Acting as the final signatory before critical actions are initiated, the DQAC will meticulously review all prior approvals to ensure compliance, accuracy, and reliability. This role requires a strong operational background, extreme attention to detail, and expertise in process improvement to drive efficiency and maintain excellence.

Responsibilities:  

• Operational Quality Leadership:  
  • Develop, implement, and enforce robust quality assurance standards. 
  • Lead root cause analyses for quality issues, bugs, and defects, ensuring corrective actions are implemented effectively. 
  • Keep Product and Engineering teams informed of quality issues and fixes. 
  • Oversee regular audits, inspections, and compliance activities. 

• Cross-functional Collaboration:  
  • Partner with software, hardware, and operational teams to embed quality practices seamlessly. 
  • Act as a trusted advisor and collaborator across functions, aligning quality with organizational goals. 
  • Facilitate open communication to ensure clarity and accountability at all stages of the process. 

• Process Improvement:  
  • Continuously evaluate and refine quality management systems to eliminate inefficiencies and bottlenecks. 
  • Introduce and implement advanced methodologies (e.g., Six Sigma, Lean, Kaizen) to enhance quality outcomes. 
  • Monitor and analyze quality data to identify trends, risks, and opportunities for improvement, and notify stakeholders.
  • Document and update department SOPs. 
  • Train team members on updated SOPs and ensure correct steps are taken for every project.  

• Compliance & Risk Mitigation:  
  • Ensure all processes comply with relevant regulations (e.g., ISO standards, FDA guidelines). 
  • Anticipate and mitigate risks related to quality, proactively addressing potential issues, and notifying internal stakeholders.
  • Establish weekly/monthly/quarterly systems and access checks. 

• Final Validation & Signatory Authority:  
  • Review and validate prior signoffs across software, hardware, and operational functions. 
  • Confirm deliverables meet internal quality benchmarks and external regulatory standards. 
  • Act as the final authority before critical actions or releases, ensuring error-free execution. 
  • Develop and maintain QC schedule throughout project lifecycles.
  • Review and sign off on ALL final 3rd party quality control reports before acceptance on behalf of the company.
    • OTA Updates
    • App updates
    • ISO 
    • Regulatory documentation
    • Compliance management and tracking 

• Employees will be required to adhere to Social Mobile’s information security policies and procedures.  

Requirements:  

• Bachelor’s or Master’s degree in Engineering, Quality Management, Operations, or a related field.
• 10 years of experience in quality assurance, quality control, or a related function.
• Minimum 10 years of experience in a leadership or management role within a quality-focused environment.
• Proven success in a senior technology leadership role, with extensive experience in systems, security, IT, and ISO compliance.
• Strong expertise in cybersecurity, IT infrastructure, and secure product development processes.
• Experience managing technology in a high-growth startup or similarly dynamic environment.
• Certified Quality Manager (CQM), Six Sigma Black Belt, or Lean Certification (preferred).
• Relevant industry-specific certifications, such as ISO Lead Auditor or FDA-related.
• Familiarity with quality management systems (QMS) software and tools 
• Knowledge of regulatory frameworks relevant to the industry (e.g., ISO GMP, or FDA guidelines).
• Demonstrated ability to implement and maintain ISO standards and protocols and related certifications.
• Deep understanding of risk management, governance frameworks, and technology auditing.
• Strong analytical, problem-solving, and decision-making skills with a focus on data-driven results.
• Exceptional leadership, communication, and team-building abilities.
• Exceptional analytical and problem-solving skills.
• Ability to thrive in high-pressure environments and manage multiple priorities effectively.
• Strong project management skills with a track record of delivering results.

Salary : $110 - $125