What are the responsibilities and job description for the Intake Specialist, Manhattan position at Social Work PRN?
Description
Intake Specialist needed for full-time, temporary position working 9a-5p in Midtown Manhattan. This is a hybrid position with 3 days in the office and 2 days work from home. This is a temporary position which will end on 6 / 30 / 25.
The Intake Specialist will conduct in-depth interviews / intakes with callers that are interested in receiving Case Management, Home Delivered Meals, Friendly Visiting, Home Care and / or Housekeeping Services funded by the Department for the Aging.
They must ensure compliance with program and funding source standards. The Intake Specialist will be responsible for building relationships, increasing community engagement, and promoting case management services. This role involves creating connections with individuals, groups, and stakeholders to expand our outreach efforts, raise awareness, and enhance program participation.
Responsibilities :
- Complete intake information in client tracking system within timeframes
- Maintain accurate written records of phone calls related to prospective intakes
- Refer to appropriate agencies in the community that might be able to assist the prospective client if they are not eligible for funded services
- Be familiar with entitlements and benefits and procedures for the applications, especially in working with the older adult population
- Conduct 24-hour and 15-day follow-up calls with new clients
- Ensure that all regulatory, compliance, and programmatic requirements are met
- Maintain and delegate responsibilities involved in the day-to-day program operations to allow for efficient workflow
- Prepare and submit quarterly reports to the Director
- Meet with the Case Management Director as needed
- Attend required trainings
- Interface with hospital Social Services Offices, Older Adult Center Directors, and Senior Housing Directors regarding services
- Other tasks required by the Case Management Director, including but not limited to assistance in the production of special events and projects, etc.
Position Requirements
Bachelor's or Master's in Social Work, MSW strongly preferred.
LMSW, bilingual (Spanish / English) preferred.
Experience with providing expanded in-home services for elderly and case management or social services with older adults preferred.
This position is currently accepting applications.
