What are the responsibilities and job description for the Implementation Consultant position at SocialClimb?
Annual Salary:
$65,000 - $75,000 (depends on experience)
Benefits include:
100% company-paid Medical, Dental, Vision, & Life insurance
Additional life & disability insurance available
401(k) with company match, immediate vesting
Flexible PTO
Company Holidays
Location:
Onsite in Lehi, Utah office
SocialClimb is seeking individuals ready to contribute to and scale a customer implementation team in the high-tech SaaS arena.
We want your work here to be fulfilling. Outside of family, you spend the most time with your peers at work, so it is important to love what you do and who you do it with. We don’t have room for drama or large egos, just great teammates and motivated players.
Responsibilities
- Act as the customer-facing project manager to quickly and effectively implement new accounts on the SocialClimb platform
- Effectively communicate appropriate project plans, timelines, and expectations
- Guide customers through processes related to reputation management, patient acquisition, and marketing campaigns, including the management of Google Business Profiles
- Configure new SocialClimb account settings and preferences
- Coordinate with customer contacts and third-party vendors to establish data connections between customer practice management systems and the SocialClimb platform
- Conduct user acceptance testing to ensure platform quality and success
- Train customers on the use of the SocialClimb platform
- Thorough documentation of project details and outcomes
- Become a subject matter expert of SocialClimb and remain up-to-date on product and process improvements
- Collaborate cross-functionally with CSMs, support, partners, or engineering resources as needed
- Identify opportunities for process improvements and recommend solutions to leadership
- Perform other duties and responsibilities as assigned
Qualifications
- Experience in SaaS implementation, project management, customer success, or consulting roles
- Positive attitude!
- Ability to communicate clearly and set proper expectations with customers
- Demonstrated history of organized and detailed work
- Effective prioritization & time management skills
- Capacity to quickly learn and use a project management application and other digital systems
- Self-motivated, proactive, and driven
- Desire to contribute as part of a talented & diverse team
- Regular, consistent, and punctual attendance
- Ability to work full-time on-site in Lehi, Utah
- Experience in healthcare, online marketing, or Google Business is a plus!
Overview of SocialClimb
SocialClimb (an RLDatix company) offers a comprehensive, HIPAA-compliant healthcare marketing platform that helps healthcare organizations grow by attracting patients through improved online reputations and targeted marketing campaigns. The solution automates review collection to improve practice rankings and measures ROI across all marketing efforts. The industry-leading platform also uses deep analytics to deliver HIPAA-compliant targeted ads to individuals identified to be high-value prospective patients that will maximize profit margins. In addition, platform reports allow practices to see the value of their marketing spend, mitigate negative reviews, keep tabs on reputation improvement, collect patient sentiment, meet compliance requirements, and make data-backed growth decisions.
SocialClimb is an equal-opportunity employer that strongly prohibits discrimination and harassment. The team celebrates diversity and is committed to creating an inclusive and engaging environment for all employees. Applications from all qualified candidates are welcome!
Salary : $65 - $75