Customer Service Support Specialist

At SocialCoach, we're not just a social media management platform; we're the future of financial communication. If you're passionate about social media and understand the intricacies of the mortgage industry, you might be a good fit for the team!

We are looking for a dedicated and customer-focused individual to join our team as a Customer Service Support Specialist. If you are passionate about problem-solving, enjoy interacting with customers, and thrive in a fast-paced tech environment, we’d love to hear from you!

• Provide outstanding customer support via email, chat, and phone to assist clients with inquiries, troubleshooting, and product-related questions.
• Guide clients through onboarding and product setup, ensuring they understand how to maximize the use of our marketing tools and platforms.
• Resolve technical issues by working closely with our product and development teams to find and implement solutions.
• Monitor customer accounts, ensuring customer success and satisfaction through proactive communication.
• Document and escalate issues as needed, collaborating with internal teams to improve product features, services, and customer experience.
• Provide product training and support to clients to enhance their use of marketing tools and software.
• Track customer interactions and feedback to identify trends and suggest areas for improvement.

• Experience with Meta and other Social Media platforms
• 1-3 years of experience in customer service or technical support.
• Excellent communication skills with the ability to explain complex technical issues in a clear, concise manner.
• Ability to multitask and prioritize in a fast-paced, evolving environment.
• Problem-solving mindset with attention to detail.
• Technical aptitude and a willingness to learn new software and tools quickly.
• Customer-first attitude with a passion for helping others succeed.