What are the responsibilities and job description for the Customer Success Manager position at Socially Determined, Inc.?
About Socially Determined :
Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants.
Socially Determined is a fast-growing Washington DC-based company empowering organizations in healthcare and beyond to address the Social Determinants of Health that are the practical barriers to people leading happier and healthier lives. Leading the integration of health and social care through social risk analytics, our customers use our SocialScape platform to identify, understand and quantify the impact of social risk on the people and communities they serve - at scale. We believe that social risk is the missing ingredient in healthcare and by partnering broadly with pioneering organizations, we can impact the lives of millions of people for the better.
About the Role :
We seek a Manager to join our growing client-focused Customer Success team. This position will be an expert in our SocialScape platform and responsible for partnering with our customers across health plans, pharmaceutical companies, providers, and government healthcare organizations as they leverage our insights to drive SDOH and broader population health management initiatives. The ideal candidate should be a customer relationship expert who is technically savvy and able to connect the dots between customer use cases and platform capabilities to surface insights that answer business questions. The individual will also have responsibility for technical workflow partnering with the customer throughout their journey to ensure alignment with our standard data flow processes. As part of this, the team member will work side-by-side with Product to drive technical onboarding, troubleshooting and problem resolution, and will have accountability for delivery requirements, documentation, and implementation.
Responsibilities :
- SDOH Platform Management :
Support daily operations, including file transfers and data pipeline logistics.
Respond to customer inquiries and provide technical expertise for implementation, configuration, and ongoing product enhancements in support of customer use cases.
Deeply understand customers’ strategic priorities, business needs, and use cases.
Stay updated on state, federal, and local healthcare regulations and client standards.
Provide customer billing support : collaborate with customer success and operations teams to track roster counts and ensure compliance with contract requirements.
What You’ll Need :
Socially Determined offers a competitive salary and benefits package. We are an equal opportunity and affirmative action employer M / F / Disability / Veteran.
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