Client Success Manager

Join our team at SocialWorks and make a difference in the world of outdoor contracting!

NOTE: This is NOT a construction or landscaping job, this is a digital marketing Client Success Manager role.

As a Client Success Manager, you'll have the opportunity to help small businesses grow and inspire people to live better lives by supporting entrepreneurs in the home services industry. The better our clients do — and the longer they stay — the more money you can make!

You'll be working with contractors in services like turf installation, paver design, and outdoor living transformations to help them get more clients through paid advertising on Facebook and Instagram.

Our internal team handles the appointment setting, follow-ups, and fulfillment. Your job is to be the trusted guide for the client — helping them get the most out of our service and grow their business.

Bonus if you’ve worked in the contracting, construction, or home services space before — it helps you connect better with the clients.

As the main point of contact and success coach for our clients, you'll play a huge role in client retention, growth, and satisfaction.

We also offer monthly bonuses for retaining clients, generating referrals, upselling services, increasing ad spend, and more!

We’re looking for someone with a real passion for digital marketing, strong communication skills, and the ability to lead with clarity and confidence. If you're excited about helping small businesses scale — and being part of a fast-growing agency with a high-performance team — this role could be a great fit.

What You'll Be Doing:

● Be the main point of contact for 30–40 clients once fully ramped

● Onboard new clients, guide them through our process, and kick off campaigns

● Host check-in calls every 2 weeks (more if needed)

● Reply to client questions within 5 business hours via WhatsApp

● Teach clients how to use tools and systems in simple, easy-to-understand language

● De-escalate issues, solve problems, and keep things running smoothly

● Coach clients with marketing advice, strategy, and encouragement

● Coordinate with our appointment setters, media buyers, and fulfillment team

● Review campaign performance and provide clear updates through Loom or text

● Help increase ad spend, launch new campaigns/locations, and identify upsell opportunities

● Encourage satisfied clients to refer others, and generate testimonials

● Track and update client satisfaction (green/yellow/red pulse check system)

Requirements:

● Willing to train on our systems and teach them clearly to clients

● Past experience in account management, hospitality, or client-facing roles

● Comfortable with communication, sales, and handling objections

● Familiar with digital marketing, especially paid ads (Meta platform preferred)

● Confident, empathetic, and can push back when needed

● Strong English skills — both spoken and written

● Organized, proactive, and fun to be around (good vibes only)

Management Style:

We’re collaborative, supportive, and focused on growth. We have high expectations but provide all the training, tools, and feedback you need to succeed.

We encourage team members to take initiative, give feedback, and ask questions — even if it’s “not your lane.”

Compensation & Schedule:

This is a 100% remote and full-time position.

You can work from anywhere, but you must have at least an 8-hour overlap with EST (9AM–5PM EST).

Compensation starts at $1.5K–$2K/month during your ramp-up period (first 30 days) while managing 5–7 clients.

Once fully ramped, you’ll manage 30–40 clients and receive a base of $3K–$5K/month.

Bonuses for hitting performance milestones (referrals, upsells, reviews, increased ad spend)

On-target earnings range from $45K–$65K/year depending on your performance.

Key KPIs:

• Maintain churn rate under 8%
• 2 Upsells per month
• 2 Referrals per month
• 2 Testimonials or Reviews per month
• Launch new clients in under 7 days
• If you're excited about helping business owners grow through digital marketing, making a real impact, and being part of a tight knit team with big goals — apply below using this link and want our introduction video: https://form.jotform.com/250894816270160