What are the responsibilities and job description for the Operational Client Relationship Manager - Banking operations processing - New York, New York, United States position at Societe Generale?
Responsibilities
The Operational Client Relationship Management team (OCRM) team is a cross product and cross-functional pre and post-trade client relationship management team, whose main purpose is to build and develop relationships with a select number of Tier-1 clients and to work with senior internal partners to develop and improve operational services. The individual should be a self-starter possessing the ability to think critically and use creativity to solve complex problems, redesign workflows creating measured commercial impact.
- Take responsibility for SG's client escalations and requests
- Organization and delivery of formal client interactions to capture client expectations and NPS (or equivalent) attended from time to time by senior firm leadership
- Promotion of SG digital tools to clients
- Contribution to value- or function- chain specific working groups to inform internal audience of client feedback, action points, incidents as well as infrastructure and strategic plans
- Provision of updates to senior firm leaders and business partners on pertinent client topics
- Developing and diversify client contact network
- Definition and implementation of action plans following client escalations or client interactions to stimulate development and improvement of processes and functions
- Empowering and nurturing relationships with GBSU teams to adopt a client centric approach
- Record keeping of OCRM services maintained in a timely fashion
- Organization of added-value or advisory events and services to ensure SG group expertise is leveraged to the benefit of clients, (i.e. : conferences, newsletters)
- Attendance at industry and market events and communication of outcomes to internal audience and clients
- Provide ad-hoc assistance with the delivery of change the bank initiatives
Profile required
Competencies :
Previous Experience :
Education :
Why join usBusiness insight
Societe Generale is committed to offering an inclusive recruitment experience to all candidates. If you require any reasonable accommodations during the recruitment process, please do not hesitate to let our Recruiters know.
OUR CULTURE :
At Societe Generale, we live by our 4 core values of commitment, responsibility, team spirit and innovation. We are engaged and demonstrate consideration for others. We act ethically and with courage. We focus our talent and energy on collective success. We experiment and propose new ideas. This way, we maximize our ability to serve client needs and anticipate market changes. Societe Generale is committed to strengthening bonds with colleagues, communities, and the world in which we live, because relationships are at the heart of how we operate. For more information about our Culture and Conduct initiatives, please visit this link (https : / / americas.societegenerale.com / en / careers / get-know-culture / )
D&I :
Our Diversity & Inclusion Mission : Recruit, develop, advance, and retain a diverse workforce that is united in our efforts to enhance our competitive position and deliver innovative solutions to our clients.
Our Diversity & Inclusion Vision :
For more information about our D&I initiatives, please visit this link (https : / / americas.societegenerale.com / en / societe-generale-about / diversity-and-inclusion / )
HYBRID WORK ENVIRONMENT :
Societe Generale offers a hybrid work arrangement that offers employees the flexibility to work remotely, as well as on-site, in order to promote interaction and collaboration with colleagues while adhering to all SG standard protocols. Hybrid work arrangements vary based on business area. The applicable business lines will determine and communicate the work arrangements that best meet their business needs.
COMPENSATION :
Base salary range does not include overtime pay, bonus and / or other benefits, where applicable. Actual base salary offer will vary based on skills and experience. The role is eligible for an annual discretionary bonus and includes a competitive benefits package including 401(k) plan with company match, medical / dental / vision, and other benefits for fertility, wellness, student loans and commuters.
