Manager, Online Education

Position Summary:

The Manager, Online Education is responsible for management, production, and dissemination of SMFM's activities related to online member education and managing activities related to Patient Education.

SMFM's Online Education program develops and disseminates educational products in multiple digital formats, including webinars, online courses, podcasts, question banks, and image libraries, that reinforce SMFM's clinical guidelines and provide various learning opportunities for members. Working under the leadership of the Associate VP and the SMFM Education Committee, the Manager will help fulfill the objectives of the Online Education program and play an integral role in the development of online educational products. The Manager will provide direction and oversight in the design, development, delivery, and assessment of online education products and serve as primary staff to manage and oversee the activities of the SMFM Education Committee. The Manager will also assist in the development of any special projects related to SMFM online education.

The Manager will also manage the activities of the Sr Coordinator, Online Education, whose responsibilities include patient education, management of the LMS, and funding proposals.

Responsibilities

Responsibilities for the position of Manager, Online Education, include, but are not limited to, the following:

• Serve as primary staff for all committee activities for the SMFM Education Committee, e.g., schedule quarterly meetings, organize agendas, and compose and distribute minutes. Assist the Associate VP in drafting implementation plans for Education Committee activities.
• Manage online education products, including webinars, online courses, podcasts, and question banks, and participate in the planning and development of new products.
• Manage the online learning management system, including interface updates and organization, general maintenance, and coordination with other internal departments (e.g., Marketing and Meetings).
• Continually improve the customer experience for digital learning by researching and implementing innovative project designs, cutting-edge developmental strategies and production processes, and equitable delivery mechanisms.
• Work collaboratively with course directors, authors, reviewers, and consultants to actively create, edit, and refine educational content that bridges practice gaps and meets the educational needs of members.
• Serve as primary staff liaison to the Critical Care Course Work Group; responsibilities include planning, development, tracking, reviewing, and implementing all facets of the SMFM Critical Care Course in collaboration with internal and external stakeholders.
• Manage annual budget for online education programs.
• Serve as the manager of the Sr Coordinator, Online Education, providing support for their professional development, conducting performance reviews and discussions, and assisting with prioritization and execution of their responsibilities.
• Other projects as assigned.

Other

• Collaborate with the Manager of Accredited Medical Education to compile and organize all required documentation, disclosures, and mitigation strategies in compliance with the ACCME Standards for Integrity and Independence.
• Work with the marketing team to develop marketing plans, identify opportunities to engage in social media, and utilize other communications outlets to raise the visibility of the online education program.
• Work with the publications and guidelines team to identify new and existing clinical and patient guidelines to serve as primary source material for online education products.
• Cultivate partnerships with external organizations to develop online educational programs and oversee the planning, execution, and management of these collaborative initiatives as appropriate.
• Represent SMFM at meetings and conferences as needed.
• Other duties as assigned.

Qualifications

• Bachelor's degree; 5 to 7 years of professional experience in medical publishing or other related editorial field, with at least 3 years in the area of online medical education. Master’s degree a plus.
• Experience in substantive editing of complex medical information; familiarity with obstetrics/women’s health desired but not mandatory.
• Excellent oral and written communication, interpersonal, facilitation, and presentation skills.
• Experience managing people and/or external vendors.
• Skilled with MS Outlook, Word, PowerPoint, and virtual meeting platforms, such as Microsoft Teams and/or ZOOM. Knowledge of Articulate Storyline a plus.
• Experience working for a membership association, healthcare entity, grant-funded organization, or women’s health-focused organization.
• Ability to multitask, remain cool under pressure, and manage diverse priorities with positive outcomes.

Staff Core Competencies

All staff members are expected to demonstrate excellence in the following:

• Respect for differences—whether racial, ethnic class, sexual orientation, gender, or class.
• Clear, respectful, and timely communications with supervisors, coworkers, vendors, and others.
• Effective teamwork and collegiality with internal and external stakeholders to ensure the timely, strategic, and successful completion of work.
• Listening actively, seeking and accepting feedback, and recognizing the importance of stretching oneself, learning, and growing.
• Thinking and acting analytically, thoughtfully, and strategically; considering the mission, objectives, work plans, and goals of SMFM’s work and demonstrating an understanding of the impact of their decisions and behavior on the organization.
• Seeking advice, counsel, and permission appropriately but not being afraid to act when required to be effective.