Store Keyholder

Position: Retail Keyholder

Reports To: Retail Store Manager

The Retail Keyholder plays a key role in ensuring the smooth operation of our stores, supporting the Store Manager and Assistant Manager in creating a welcoming environment for customers and donors. Through leadership, teamwork, and exceptional customer service, the Keyholder upholds our mission and values while contributing to the success of our retail operations.

As a Keyholder, you’ll assist in opening and closing the store, supervising staff, and maintaining operational efficiency. Your positive attitude and commitment to our principles will inspire others, ensuring our store is a place of community and service.

Essential Duties and Responsibilities:

Leadership and Supervision:

• Serve as a role model by demonstrating commitment to the mission and values of St. Vincent de Paul.
• Act as the store leader in the absence of the Store Manager and Assistant Manager.
• Provide guidance and direction to staff, ensuring adherence to policies and procedures.
• Assist in training and mentoring new employees, particularly cashiers and sales associates.

Customer Service:

• Welcome customers and donors warmly, fostering an inclusive and friendly atmosphere.
• Address customer questions and concerns with professionalism, escalating issues to management when necessary.
• Promote loyalty programs and share the mission of St. Vincent de Paul with customers and donors.

Operational Responsibilities:

• Open and close the store following all safety and operational procedures.
• Prepare cash registers for daily operations and balance drawers at the end of shifts.
• Process transactions, refunds, and returns with accuracy and efficiency.
• Oversee cash handling, including preparing bank deposits and securing daily funds.
• Maintain an organized and visually appealing sales floor, restocking items and assisting with merchandising and pricing.
• Accept and verify store deliveries, ensuring accuracy and condition of goods.
• Observe and report any suspicious behavior or safety concerns to management.

Mission-Driven Community Building:

• Build strong relationships with team members, customers, and donors to foster a sense of community.
• Embody the Vincentian spirit by creating a positive and supportive workplace culture.
• Assist in identifying ways to improve store effectiveness and contribute ideas to enhance the shopping experience.

Knowledge, Skills, Abilities, Education, and Experience Requirements:

• High school diploma or equivalent required.
• At least 1 year of experience in a retail environment required; leadership experience preferred.
• Strong interpersonal and communication skills to build trust and relationships with team members, customers, and donors.
• Demonstrated leadership ability with the capacity to motivate and guide others in a fast-paced retail environment.
• Proficiency in cash handling, including operating and troubleshooting registers, with high attention to detail and accuracy.
• Commitment to the mission, values, and culture of St. Vincent de Paul, with a focus on exceptional customer service.
• Strong organizational skills and the ability to manage time effectively while handling multiple tasks.
• Physical ability to lift up to 25 pounds regularly and stand or walk for extended periods.
• Comfortable working on the sales floor, interacting with customers and team members, and performing light physical tasks, including restocking and cleaning.
• Knowledge of company policies, procedures, and safety standards, with the ability to enforce them effectively.
• Flexibility to handle occasional administrative tasks, such as balancing registers or preparing deposits.

Do you want a job where you make a difference in the lives of others?

Choose a career with St. Vincent de Paul Northern Kentucky.

When you join our team, you’ll join a group dedicated to making a positive impact in our community. You'll join a team of people who care about our neighbors and want to make the world a better place. We believe EVERYONE deserves a fair chance at a bright future, regardless of income or life circumstances.

At St. Vincent de Paul Northern Kentucky, our team has a shared purpose of providing help and hope to our neighbors. It’s a mission our team pursues relentlessly, with dedication, determination, and a deep sense of satisfaction that comes from knowing they are making a real difference.

We are a cause-driven organization, seeking passionate and hardworking individuals who want to help ensure that those affected by poverty have access to essential social services. These services provide immediate support and pave the way toward self-sufficiency.

If you're excited about doing good for others and contributing to our community, we invite you to join us! We’re looking for enthusiastic team members ready to engage in meaningful work alongside others who care deeply about our mission.