What are the responsibilities and job description for the Operations Supervisor-Homeless Services position at SOCIETY OF ST. VINCENT DE PAUL SOUTH PINELLAS?
Job Description
Job Description
Description :
MISSION STATEMENT : To be a beacon of light by transforming lives in the Vincentian spirit of charity, justice, and mercy through interpersonal connectivity.
SUMMARY : The Operations Supervisor is responsible for supervising employees providing case management and housing services for persons who are literally homeless, for whom rapid rehousing has been identified as an appropriate response to end their homelessness and who have been prioritized by the Coordinated Entry System. The program may include some households requiring prevention assistance so that they may be stabilized in their existing housing or relocated to a more suitable, affordable housing placement. The program is funded through one or more resources and the program supervisor must ensure individuals and families enrolled are assigned to the most appropriate funding source based on their eligibility and needs. The program adheres to the principles of Housing First – low barriers to admission, targeting most vulnerable, and providing support services emphasizing engagement and problem solving over therapeutic goals. Responsibilities include, but are not limited to, case assignment, contract compliance, data collection, and reporting. Supervisory duties include overseeing case management and housing services, staff training, and evaluating performance.
ESSENTIAL DUTIES AND RESPONSIBILITIES : (These essential job functions are not to be construed as a complete statement of all duties performed. Employees will be required to perform other job-related duties. Nothing in this job description restricts management’s rights to assign or reassign duties and responsibilities to this job at this time.)
- Coordinate outreach activities with other programs internally and externally.
- Assign referrals for intake linking the household with the most appropriate funding source.
- Monitor employee performance and provide direct supervision including constructive feedback and support in completing job requirements.
- Acts as a resource to staff members for guidance in handling difficult or complex cases.
- Ensures information is accurately entered in HMIS as required.
- Review weekly activity logs and time worked.
- Review and approve housing stability plan and monitor other service plans as appropriate.
- Review case files of clients to ensure contract compliance and quality assurance.
- Attends staff and other internal meetings as required.
- Coordinate PQI activities including staff meetings, case review, satisfaction surveys and related tasks.
- Assist Operations Manager with administrative tasks related to operations.
- Conduct annual Job Performance Appraisals of assigned staff.
- Train staff in policy and procedures, completion of forms and data collection.
- Be able to present to community groups, landlords and other stakeholders about the program, the agency, and specific related topics.
- Gather and evaluate staff performance and provide aggregate reports as requested
- Hire new staff and participate in new employee orientation.
- Evaluate and identify training needs for assigned staff.
OTHER RESPONSIBILITIES :
Employee Benefits :
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES : (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.)
ADDITIONAL KNOWLEDGE, SKILLS AND ABILITIES : (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities necessary. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.)
EDUCATION AND EXPERIENCE : (Pending on position and if prior to hire is approved by Chief Executive Officer, a comparable amount of training, education or experience may be substituted for the minimum education qualifications)
GENERAL PHYSICAL DEMANDS : These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made, if appropriate, to enable people with disabilities to perform the described essential functions of job. Working in an office / site requires prolonged sitting at the computer workstation, standing, bending, reaching, lifting up to 20 lbs. and some driving. Requires manual dexterity sufficient to operate standard office machines such as computers, fax machines, calculators, telephones, and other office equipment. It is also required to regularly sit, speak, and listen, the employee is also required to walk, use hands and fingers to type, operate equipment, and maintain records and notes. Specific vision abilities required include close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus.
MENTAL DEMANDS : Must handle new and diverse work problems on a daily basis. Personal maturity is an important attribute. Must be able to resolve problems, handle conflict, and make effective decisions under pressure. Must have the ability to listen objectively to people, perceive the real problem and assist in bringing issues to a successful conclusion. Must relate and interact with, volunteers, clients, contractors, visitors, and employees at all levels within the Agency.
WORK ENVIRONMENT : Environment will occasionally become noisy due to equipment operations and interactions among clients and staff. There may be the possibility of being exposed to communicable disease, possible exposure to verbal abuse or similar behavior from residents / clients. On an as needed basis, employees may be called upon to work outside of the established work schedule or work odd hours. All information associated with the Agency is confidential.
St. Vincent de Paul CARES is an Equal Opportunity Employer.
Requirements :
Salary : $10
