Store Keyholder

Position:            Retail Keyholder

Reports To:      Retail Store Manager

The Retail Keyholder plays a key role in ensuring the smooth operation of our stores, supporting the Store Manager and Assistant Manager in creating a welcoming environment for customers and donors. Through leadership, teamwork, and exceptional customer service, the Keyholder upholds our mission and values while contributing to the success of our retail operations.

As a Keyholder, you’ll assist in opening and closing the store, supervising staff, and maintaining operational efficiency. Your positive attitude and commitment to our principles will inspire others, ensuring our store is a place of community and service.

Essential Duties and Responsibilities:

Leadership and Supervision:

• Serve as a role model by demonstrating commitment to the mission and values of St. Vincent de Paul.
• Act as the store leader in the absence of the Store Manager and Assistant Manager.
• Provide guidance and direction to staff, ensuring adherence to policies and procedures.
• Assist in training and mentoring new employees, particularly cashiers and sales associates.

Customer Service:

• Welcome customers and donors warmly, fostering an inclusive and friendly atmosphere.
• Address customer questions and concerns with professionalism, escalating issues to management when necessary.
• Promote loyalty programs and share the mission of St. Vincent de Paul with customers and donors.

Operational Responsibilities:

• Open and close the store following all safety and operational procedures.
• Prepare cash registers for daily operations and balance drawers at the end of shifts.
• Process transactions, refunds, and returns with accuracy and efficiency.
• Oversee cash handling, including preparing bank deposits and securing daily funds.
• Maintain an organized and visually appealing sales floor, restocking items and assisting with merchandising and pricing.
• Accept and verify store deliveries, ensuring accuracy and condition of goods.
• Observe and report any suspicious behavior or safety concerns to management.

Mission-Driven Community Building:

• Build strong relationships with team members, customers, and donors to foster a sense of community.
• Embody the Vincentian spirit by creating a positive and supportive workplace culture.
• Assist in identifying ways to improve store effectiveness and contribute ideas to enhance the shopping experience.

Knowledge, Skills, Abilities, Education, and Experience Requirements:

• High school diploma or equivalent required.
• At least 1 year of experience in a retail environment required; leadership experience preferred.
• Strong interpersonal and communication skills to build trust and relationships with team members, customers, and donors.
• Demonstrated leadership ability with the capacity to motivate and guide others in a fast-paced retail environment.
• Proficiency in cash handling, including operating and troubleshooting registers, with high attention to detail and accuracy.
• Commitment to the mission, values, and culture of St. Vincent de Paul, with a focus on exceptional customer service.
• Strong organizational skills and the ability to manage time effectively while handling multiple tasks.
• Physical ability to lift up to 25 pounds regularly and stand or walk for extended periods.
• Comfortable working on the sales floor, interacting with customers and team members, and performing light physical tasks, including restocking and cleaning.
• Knowledge of company policies, procedures, and safety standards, with the ability to enforce them effectively.
• Flexibility to handle occasional administrative tasks, such as balancing registers or preparing deposits.