What are the responsibilities and job description for the Case Manager - Oz position at Society of St?
The Ozanam Inn Case Manager (Men’s Shelter) is responsible for supporting program components and facilitating services to best address the needs of homeless individuals in the Men’s Emergency Overnight Shelter. The position involves having knowledge of and experiences working with homeless individuals, chemical dependency, unemployment, mental illness, community resources, and delivery of direct services to individual clients.
Essential Duties and Responsibilities:
- Provide case management services to assigned clients, including the ability to make assessments, prepare individualized service plans, and provide appropriate treatment
- Develop and execute client service plans for designated individuals
- Facilitate communication between individuals and partner agencies, community service providers, healthcare providers, and government and other related entities to ensure service delivery
- Assist in the management of daily operations of Ozanam Inn Men’s Shelter
- Maintain and advance professional knowledge/skills with the guidance of the Program Manager in order to drive continuous improvement in program effectiveness as measured by client progress
- Ensure each client is compliant with the case management service plan and program rules
- Provides crisis intervention for clients
- Provide the Sr. Program Manager with assistance in the execution of programs, policies, reports and procedures related to the provision of services to the public
- Assist the Sr. Program Manager in identifying and building community partnerships to optimize effective and efficient delivery of services for each household
- Work with the Sr. Program Manager to identify opportunities for volunteer involvement
- Collaborate with the Sr. Program Manager in coordinating educational and skill development opportunities/programs for each individual to maximize positive outcomes
- Work cooperatively with all SVDP staff to improve the program and advise the Sr. Program Manager of issues related to and affecting the program
- Responsible for monthly PQI reporting and review utilizing the Plan, Do, Study, Act method
- Perform other appropriate duties as assigned
Specific Knowledge, Skills and Abilities:
- Knowledge of the principles, philosophies, procedures, techniques and standards to optimize individual management practice
- Ability to maintain accurate, current records and prepare clear and concise reports from them
- Ability to analyze complex social problems and develop effective solutions; problem solve
- Ability to effectively organize complex tasks and execute a project management plan to completion
- Interpret and apply a variety of legal requirements and policy standards
- Demonstrated leadership qualities and project management skills
- Maintain cooperative relations with community groups and other public and private agencies
- Ability to interact effectively and professionally with participants, families and community referral sources
- Excellent organizational, written, and oral skills
- Self-motivated and detail-oriented
- Commitment to the Mission, Vision and Values of St. Vincent de Paul Louisville
