Underwriting Services Manager

Job Information

Job Title

Underwriting Services Manager

Home Department:

Underwriting Technical Services

Employment Status:

Exempt; Full-time

Schedule:

40 hours/week with Flexible Scheduling Opportunities

Position Location:

Remote/Telecommuting Options

This position offers flexible remote/hybrid work scheduling and we are targeting candidates who are located within the commutable greater Fond du Lac, WI area for infrequent in-person meeting events. To learn more, visit us at: https://societyinsurance.com/

Overview

Protecting our policyholders’ dreams, passions, and livelihoods has a direct impact on the communities we serve. We work towards excellence, conduct ourselves with high integrity, and take our work seriously, but not ourselves. Small Details. Big Difference. Find out how you can make a difference with a career at Society.

Society Insurance is seeking an experienced Underwriting Services Manager. This position will manage and develop a team of Underwriting Service Specialists, Technicians, and Representatives who provide administrative, rating, and underwriting support. Service oversight extends to all lines of business and transactions throughout the policy life cycle from quote to final audit.

About the Role

• Fosters a culture of continuous development and growth, supporting employees in enhancing their skills and advancing their careers within the organization.
• Completes underwriting service and rating operations by managing processes, evaluating work results, enforcing underwriting guidelines, and productivity standards.
• Develops staff through coaching, mentoring, and training, while actively planning, monitoring, and evaluating job performance; fosters a positive work environment by recognizing and celebrating employee achievements.
• Partners with Technical Trainers and Senior Technical Service Specialists to ensure training manuals are current, and that training plans and progress align with individual employee development plans.
• Contributes resources and ideas during departmental meetings to achieve goals and effectively address workflow challenges.
• Works closely with management to design and execute strategic objectives for the unit, ensuring alignment with overall organizational goals.
• Proactively communicates changes that affect Underwriting Services, other areas within the Underwriting Department, and cross-functional teams throughout the organization.
• Identifies opportunities for process improvement by applying Continuous Improvement and Lean Six Sigma (LSS) methodologies, delivering technology and process solutions that effectively meet or exceed business requirements.
• Continuously evaluates and refines existing processes and policies to enhance service levels and strengthen controls, while collaborating with others business units to improve technology and operational efficiencies.
• Prepares departmental reports by collecting, analyzing, and summarizing time-allocation information and appropriate work condition data.
• Engages and collaborates with cross-functional departments to identify, report, analyze, and resolve issues and challenges that span multiple units.
• Manages workload by effectively and consistently distributing tasks to ensure optimal productivity and balance across the team.
• Builds and retains a strong team by conducting interviews, selecting qualified candidates, and providing comprehensive onboarding for new employees.
• Completes administrative work by (including, but not limited to) approving timecards; approving PTO and flextime requests; and completing yearly salary administration

About You

• You enjoy mentoring and empowering others.
• You are decisive and take calculated risks; you see conflict as opportunities.
• You have an awareness of when, how, and to whom to delegate.
• You are fact-based, decisive, and enjoy problem solving.
• You’re committed to professional development.
• You thrive in a fast-changing environment and seek opportunities for improvement.

What it Will Take

• Bachelor’s degree in a business-related field or an associate degree with equivalent experience holding positions with increasing responsibilities related to commercial lines insurance, underwriting, rating, or a related insurance field.
• Minimum of 5 years of experience in commercial lines insurance, underwriting, rating, services, or a related insurance field.
• Experience in a leadership role, such as a team lead or similar position demonstrating the ability to inspire and motivate others, provide mentorship, and guide teams toward achieving common goals.
• Strong organizational skills, with the ability to prioritize tasks effectively and manage multiple projects simultaneously.
• Demonstrated written and verbal communication skills, with the ability to effectively convey complex information clearly and concisely to diverse audiences.
• Proven record of ongoing professional development in the demonstrating commitment to continuing education and staying current with the industry trends, regulations, and best practices.
• Minimum of three years of management or supervisory experience highly desirable.
• Experience with Guidewire Policy Administration System highly desirable.
• Attainment of advanced industry designations such as CPCU, AIC, CIC, ARM, or AU, along with a commitment to ongoing professional education in the insurance sector, highly desirable.

What Society Can Offer

• Comprehensive Benefits Package: Salary with bonus plan; health, dental, life, and vision insurance
• Retirement: Traditional or Roth 401(k) Defined Contribution Plan PLUS Profit-Sharing Plan
• Work-Life Balance: Company-paid holidays; flexible scheduling; PTO; telecommuting options
• Education: Career Coaching; company-paid courses; student loan and tuition reimbursement
• Community: Charitable Match; paid volunteer time; team sponsorships
• Wellness: Employee Assistance Program; wellness initiatives/rewards; health coaching; and more

Society Insurance prohibits discrimination and harassment of any type against applicants and employees on the basis of race, color, religion, sex, national origin, age, handicap, disability, genetics, veteran status or military service, marital status or sexual orientation, gender identity or expression, or any other characteristic or status protected by federal, state or local laws. Society Insurance also provides reasonable accommodations to qualified individuals with disabilities in accordance with the requirements of the Americans with Disabilities Act and applicable state and local laws.

Society Insurance is a drug-free workplace. Any candidate who receives an offer of employment from Society will be required to undergo a pre-employment drug test for controlled substances. All offers of employment are contingent upon successful completion of the pre-employment drug test, which is conducted in accordance with Society’s substance abuse policy.