Fulfillment Coordinator

The Company

Are you a person who is passionate about hard problems, enjoys driven and talented people, and adds your creative personal touch to the work you do? Then you have come to the right place! Around here, we get pretty excited when it comes to delivering memorable experiences and quality custom products in innovative ways. We’ve been fortunate to work with brands such as Google and Linkedin, and clients like Bad Bunny, Billie Eilish, and Kacey Musgraves.

At Sock Club, we believe no task is insurmountable as long as you cultivate a collaborative team of innovative minds that not only understand a vision, but more importantly, want to share in it. 

The Team

We're a dynamic team of builders, developers, designers, and innovators dedicated to transforming our industry. At our core we are multitaskers, hard-workers, and are eager to take on a challenge. We learn from losses, celebrate successes, and raise the bar together. When you’re on the job, we want to motivate you, not just to invest in the company’s future, but also in your own. 

The Role

Sock Club is seeking a Fulfillment Coordinator to join our small, yet mighty, Operations team. The ideal candidate is an excellent communicator, detail-oriented, has a technical aptitude, and is excited to problem solve, each day. 

In this role, you will be responsible for managing our Client Samples Program, including fulfillment, inventory management, and client communication. The ideal candidate will be a team player, highly organized, efficient, and committed to delivering exceptional client experiences. 

Responsibilities: 

Samples Fulfillment & Program Management

• Process and ship client sample requests same-day (by end of business)
• Provide personalized solutions for custom sample inquiries
• Maintain accurate tracking records of all sample requests and fulfillment status
• Manage and optimize on-site sample inventory levels
• Identify and implement process improvements to increase efficiency and reduce costs
• Order and maintain appropriate packaging materials for samples
• Track regular performance reports for the samples program

• Process and ship store orders same-day (by end of business)
• Handle customer inquiries related to subscription shipments, providing timely resolution
• Manage and optimize on-site subscription product inventory
• Identify and implement process improvements for the subscription store program
• Generate and analyze regular performance metrics for the subscription store

• Monitor and maintain accurate inventory levels for all in-office products
• Perform regular inventory audits and forecast future inventory needs
• Collaborate with the Operations team on inventory replenishment
• Assist with shipping and receiving operations for Sock Club teams
• Support general business operations and administrative tasks, including fulfillment of our Donations program, as needed

You Are: 

• Inspired by a fast-paced, growth-minded environment
• A self-starter with a proven ability to deliver results with minimal assistance
• Highly curious, solution-focused, and excited to dig into the details 
• Organized with a keen eye for detail
• A clear, helpful, and encouraging communicator 
• Focused on consistent improvement for our team and our supply chain 

Qualifications: 

• 1-2 years in fulfillment, shipping, inventory management, or related operations role
• Familiarity with order processing systems, CRM databases, and shipping software 
• Strong organizational skills with exceptional attention to detail
• Ability to prioritize multiple tasks and meet tight deadlines in a fast-paced environment
• Excellent communication skills, both written and verbal
• Problem-solving mindset with the ability to identify and implement process improvements
• Customer service orientation with a commitment to exceptional client experiences

Preferred, but not required: 

• Familiarity with shipping logistics and carrier management
• Knowledge of inventory management best practices
• Previous experience in a client-facing role
• Background in retail, e-commerce, B2B, or manufacturing environment
• Familiarity with promotional product industry

Physical Requirements: 

• Ability to lift up to 35 lbs 
• Capability to stand, reach, and perform repetitive tasks for extended periods

Why You’ll Love it Here: 

• Generous PTO, health benefits, 401k match, and profit-sharing 
• A casual and engaging office in Austin
  • This position is a full-time, on-site role
• Continuous learning opportunities through mentorship, training, and working with cutting-edge tools
• Highly collaborative culture with passionate, smart teammates  
• Growth potential as we rapidly scale our operations and go-to-market engine

Unsure about your qualifications?

You should apply anyway!

LinkedIn examined their users' job search behavior and found that women are less likely to apply for a job that they aren't fully qualified for, while men will apply if they meet only some of the desired qualities.

Whether you fit into these two categories, or somewhere else on the spectrum, take a chance on that application. You may just be the perfect fit!

Salary : $50,000