Business Technical Support

Socket is a leader in business telecommunications providing business customers with a value-driven, customer centric alternative to the incumbent service providers. With our corporate headquarters in Columbia, MO, we serve locations across Missouri, including Columbia, Jefferson City, Sedalia, Warrensburg, Kirksville, Rolla, Warrenton, Troy, O’Fallon and many other cities across the state. Socket is committed to equal opportunity and will provide reasonable accommodations for applicants with disabilities, as required by the ADA.

Socket is seeking a skilled Business Technical Support Representative to provide exceptional assistance to our business customers. This role is essential to delivering a seamless service experience, empowering our customers to stay focused and thrive in what they do best. By acting as a trusted partner and ensuring every detail is executed flawlessly, this position plays a critical part in helping our clients operate efficiently, maintain momentum, and achieve lasting success in their industries.

This role requires work on the weekends.

What We Offer

• Competitive compensation
• 401k matching
• Medical benefits
• Dental benefits
• Vision benefits
• Discounted fiber services
  
  

Primary Responsibilities

• Provide consistent follow-up to Socket’s business customers
• Detailed documentation of customer interaction
• Route all current customers requests to their Account Representative, or the Business Center Coordinators
• Complete all actions for our business customers including, but not limited to; new services, suspensions, reactivations, removals, and cancellations
• Contributing to the collective resources of knowledge of the Business Center department
  
  

Other Duties

• Strong written and verbal communication skills
• Customer service skills
• Regular reliable attendance
  
  

Skills

• Proficiency with computers
• Excellent written and verbal communication skills
• Telephone handling skills
• Data Entry
• Multitasking
• Associate’s degree and/or equivalent work experience
• Strong technical aptitude
• Ability to work with little supervision
  
  

Desirable Skills

• Friendly demeanor
• Previous Technical Support experience
• Customer service experience
• Ability to prioritize tasks
• Teamwork
• ATSA/IN, ATSA-UCAS, -UCSS, -IPBG, -UTM and Broadworks training preferred
  
  

Ready to grow your career and make a real impact? Apply now and join Socket’s team of dedicated professionals committed to exceptional service and innovation!