What are the responsibilities and job description for the Field Service Technician (Field Tech) position at Socket Telecom LLC?
Description
Socket Telecom is seeking full-time technicians / installers with excellent customer service and willingness to learn to join our team. As a Field Service Technician, you would be responsible for providing professional on-site installation of residential and business customer products and services, including internet and phone. Experience is preferred, but we do offer PAID On-the-Job training!
We are currently seeking candidates who can work our standard 8 am-5 pm shift, shifts extending past 5 pm, and 10 am-7 pm on Saturdays.
ESSENTIAL DUTIES AND RESPONSIBILITIES include but are not limited to the following :
- Maintain written installation procedures
- Test all services and products after installation
- Intermediate to advanced understanding of telecommunications fundamentals
- Work with customer service employees and customers, to resolve issues
- Handle questions and concerns presented by customers and vendors
- Communicate with various LECs to resolve issues affecting port dates
- Complete customer number port by working with the customer's PBX vendor and / or Alarm system vendor to ensure successful turn-up of services prior to and during customer transition
- Complete tasks on time
- Accurately updates task notes
Requirements
TECHNICAL DUTIES
SKILLS
Strong analytical and communication skills
Proactive and responsive problem-solving skills
Physically able to repeatedly lift 15 lbs and occasionally lift up to 70 lbs
Able to regularly use and manipulate specialized tools and equipment, and climb ladders
A clean driving record is required.
Associates Degree and / or equivalent work experience in the Telecommunications / Internet field is preferred.
