What are the responsibilities and job description for the MDU Account Manager position at Socket Telecom, LLC?
The MDU Specialist will be responsible for building, managing, and nurturing relationships with the multi-dwelling units and townhome communities in the Socket fiber network footprint to increase the overall Socket MDU market share. As the point-person for property owners, developers, centralized managers, and residents, the MDU Account Manager will play a pivotal role in driving penetration and profitability for the segment. The ideal candidate will be a proactive, relationship-oriented professional with a strategic sales mindset and the ability to operate at a high-level cross-functionally.
ESSENTIAL DUTIESANDRESPONSIBILITIES include the following. Other duties may be assigned.
Establish and maintain strong database of and relationships with property managers and leasing staff to drive subscriber penetration and revenue growth- Coordinate onsite events to promote Socket products and services and serve as the face of Socket at community events, meetings, and town halls, with professionalism and enthusiasm.
- Work with Socket’s marketing team to drive brand awareness and visibility in the MDU space, through social media, customer testimonials, direct mail campaigns, etc.
- Exceed established monthly sales quotas on a month-over-month basis
- Provide accurate monthly sales forecasts
- Act as the primary lead for the negotiation and acquisition of Right of Entry (ROE) agreements
- Coordinate with the MDU Sales Engineer to evaluate property needs, develop an installation plan and timeline and enter quotes in Unity to track costing details.
- Stay up to date on MDU industry trends, rates and competition.
- Utilize Salesforce Maps and ConnectBase for properties to focus on for sales opportunities
- All activities are to be entered into Salesforce or appropriate tools according to departmental procedures. This includes all sales, prospecting, appointments and customer events.
- Develop new sales opportunities through various prospecting methods. Prospecting time should be scheduled on the weekly calendar to ensure that it’s a priority.
- Participate in all regularly scheduled Sales Meetings, including weekly Sales Kick Off meeting, one on one meetings with Director of Business Sales, Focus Days and all training sessions
EDUCATION and/or EXPERIENCE:
REQUIRED: A high school diploma or equivalent is required
PREFERRED: 3 years’ experience in account management/outside sales roles or related position as well as the telecommunications or related industry; experience in marketing, event planning, and community-building roles.
