What are the responsibilities and job description for the Technical Support Representative - Tier I position at Socket Telecom, LLC?
Socket is a leader in business telecommunications providing business customers with a value-driven, customer centric alternative to the incumbent service providers. With our corporate headquarters in Columbia, MO, we serve locations across Missouri, including Columbia, Jefferson City, Sedalia, Warrensburg, Kirksville, Rolla, Warrenton, Troy, O’Fallon and many other cities across the state. Socket is committed to equal opportunity and will provide reasonable accommodations for applicants with disabilities, as required by the ADA.
Socket is seeking a skilled Technical Support Representative to provide exceptional assistance to customers. You'll be the main point of contact for troubleshooting, resolving issues, and ensuring seamless service operation. Additionally, you'll support new user set-ups and help improve our technical knowledge base. Join us in delivering outstanding service and fostering customer satisfaction.
This position requires flexibility with call center hours, including work beyond 5:00 PM and on weekends.
What We Offer:
- Competitive compensation
- 401k matching
- Medical benefits
- Dental benefits
- Vision benefits
- Discounted fiber services
Primary Responsibilities:
- Answer technical queries from current customers
- Receive training on new technologies or products
- Document and update known problems and solutions, notifying Tier II, or above, when applicable
- Interact with all Tiers, supervisors, and other departments to ensure customer issues are resolved in a timely manner
- Act as a backup to the Customer Service in-bound phone queue as needed
Other Duties:
- Assists with festivals and trade shows
- Works on special projects as directed by supervisor
- Other duties as assigned
- Maintain regular reliable attendance
Skills:
- Proficiency with computers
- Excellent written and verbal communication skills
- Telephone handling skills
- Data Entry
- Multitasking
Desirable Skills:
- Friendly demeanor
- Previous Technical Support experience
- Customer service experience
- Ability to prioritize tasks
- Teamwork
Ready to grow your career and make a real impact? Apply now and join Socket’s team of dedicated professionals committed to exceptional service and innovation!
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Rotating shift
- Weekends as needed
Work Location: In person
