What are the responsibilities and job description for the MDU Account Manager position at Socket?
The MDU Specialist will be responsible for building, managing, and nurturing relationships with the multi-dwelling units and townhome communities in the Socket fiber network footprint to increase the overall Socket MDU market share. As the point-person for property owners, developers, centralized managers, and residents, the MDU Account Manager will play a pivotal role in driving penetration and profitability for the segment. The ideal candidate will be a proactive, relationship-oriented professional with a strategic sales mindset and the ability to operate at a high-level cross-functionally.
ESSENTIAL DUTIESANDRESPONSIBILITIES include the following. Other duties may be assigned.
- Establish and maintain strong database of and relationships with property managers and leasing staff to drive subscriber penetration and revenue growth
- Coordinate onsite events to promote Socket products and services and serve as the face of Socket at community events, meetings, and town halls, with professionalism and enthusiasm.
- Work with Socket's marketing team to drive brand awareness and visibility in the MDU space, through social media, customer testimonials, direct mail campaigns, etc.
- Exceed established monthly sales quotas on a month-over-month basis
- Provide accurate monthly sales forecasts
- Act as the primary lead for the negotiation and acquisition of Right of Entry (ROE) agreements
- Coordinate with the MDU Sales Engineer to evaluate property needs, develop an installation plan and timeline and enter quotes in Unity to track costing details.
- Stay up to date on MDU industry trends, rates and competition.
- Utilize Salesforce Maps and ConnectBase for properties to focus on for sales opportunities
- All activities are to be entered into Salesforce or appropriate tools according to departmental procedures. This includes all sales, prospecting, appointments and customer events.
- Develop new sales opportunities through various prospecting methods. Prospecting time should be scheduled on the weekly calendar to ensure that it's a priority.
- Participate in all regularly scheduled Sales Meetings, including weekly Sales Kick Off meeting, one on one meetings with Director of Business Sales, Focus Days and all training sessions
EDUCATION and / or EXPERIENCE :
REQUIRED : A high school diploma or equivalent is required
PREFERRED : 3 years' experience in account management / outside sales roles or related position as well as the telecommunications or related industry; experience in marketing, event planning, and community-building roles.
