What are the responsibilities and job description for the Senior Technical Support Engineer position at Socure Inc?
A company is looking for a Senior Technical Support Engineer to deliver exceptional support to clients and resolve complex technical issues efficiently.Key ResponsibilitiesLead customer support excellence by owning complex problems from triage to resolutionCollaborate with cross-functional teams to troubleshoot and resolve customer issues related to APIs and integrationsDevelop automated monitoring systems and manage critical incidents to minimize customer impactRequired Qualifications7-10 years of experience in technical support, preferably in a SaaS environmentStrong technical background in troubleshooting API integrations, SQL, HTML, and JavascriptExperience with machine learning products and understanding of identity fraud prevention technologiesBachelor's degree in Computer Science or a related field, or equivalent professional experienceAbility to handle complex technical escalations with a customer-centric approach
