Food and Beverage Supervisor

Major Responsibility: Help to maximize Sodexo Live!’s Beverage revenue and ensure operational excellence by following established Catering systems, practices, guidelines policies and standards. Supporting Actions: • Implement operational plan for each event for all bar staff, as directed. • Assist in receiving product for the bar department. • Assist in scheduling staff when necessary and provide management with labor reports as requested to ensure that labor dollars are controlled. • Ensure proper procedures are followed for all bars when reporting requisitions, transfers, stand sheets and banks. • Ensure additional revenue requests and spillage sheets are disbursed; Control and supervise any supplies being taken to bars from bar cage or liquor room area. • Ensure bars are placed in appropriate locations according to event requirements. • Assist with diagrams and logistics for bar events, including power needs, tables, portable bars, etc. • Implement sales promotion programs in bars and lounges, as directed. • Follow Banquet Event Orders (BEO) as outlined; Confer with Catering Sales Manager to ensure clear understanding of beverage-related specifications. • Collect and/or coordinate delivery of necessary supplies and equipment to event site; Double check product, glassware, linen and other supplies to BEO specifications. • Ensure assigned work areas are clean and properly maintained; Conduct pre-function walk-thru of all event spaces. 2 • Ensure that all bartenders are present, in proper uniform and that all are well groomed. • Train, delegate and assign responsibilities to bartenders; Ensure understanding of set-up, flow of event and service details based on instructions set forth in the BEO. • Provide consistent floor supervision during events; Monitor flow of service and maintain continuous communication with other operating departments • Ensure that bartenders are assigned meal breaks and that proper time and attendance procedures are followed. • Ensure proper sale and service of alcoholic beverages at catered events; Monitor activities of bar staff to ensure that all served guests are of legal age; Control and monitor security of cash and liquor inventory. Assist in facilitating special guest requests; Intervene in instances of guest dissatisfaction; Work diligently to resolve issues and address concerns so that no guest leaves unhappy. • Coordinate the safe accounting and storage of leftover beverage product as prescribed by the Beverage Manager End Results: Sodexo Live! retains an excellent reputation; Service, revenue and profit goals are achieved. Essential Function: Yes Percentage: 70% Major Responsibility: Contribute to goal of making Sodexo Live! #1 in Event Hospitality and the #1 Employer of Choice through personal commitment and leading by example. Supporting Actions: • Accomplish operational mission by completing work in a proactive and efficient manner. • Apply consistent focus on the internal customer by paying close attention to detail in the performance • of all tasks. • Review staff’s work for accuracy, service quality, friendliness, timeliness and adherence to prescribed • procedures. • Communicate with management, Staff, internal departments and external agencies, as necessary. • Assist fellow employees in other departments; Serve as an information resource for the unit and • provide education on catering processes as needed. • Update job knowledge by participating in educational opportunities; reading professional publications; • maintaining personal networks; participating in professional organizations. • Confer with Director of Operations regarding problem areas; Make recommendations for increasing • efficiency and for changing procedures. • Act as a positive role model for new catering department employees. • Perform other related duties, tasks and responsibilities as required from time to time. End Results: 100% Customer Satisfaction is achieved; Sodexo Live! is recognized at the #1 Event Hospitality provider