Human Resources Hospitality Trainer

Job Description:

The Human Resources Hospitality Trainer is responsible for ensuring Sodexo Live MCCNO training is implemented efficiently and effectively. Under the direction of human resources help support operation leaders for all required training. Responsible for creating training tools, operations manuals, delivering training programs on hospitality operations and customer service. They also conduct training classes demonstrating proper work techniques and practical skills in work settings. Assist leaders with their resources and development as requested/appropriate. Monitor compliance of required training, including training programs for new hires and brand training initiatives. Will assist with other human resources directives. This is a non-exempt hourly role, reporting to Sodexo Live! Human Resources Manager.

Education & Experience:

• High School Diploma /GED
• At least 2 years of progressive experience in training in a hospitality environment.
• Must be proficient in Windows, PowerPoint, excel and word processing.
• Must be able to Speak & Read English
• Bi-lingual preferred.
• AA in Hospitality preferred.

Physical requirements:

• Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Walk for long periods going to other floors or other meeting spaces throughout the day.

General Requirements

• Must be able to effectively communicate both verbally and written, with all levels of employees and customers in an attentive, friendly, courteous and service oriented manner.
• Always maintain a warm and friendly demeanor.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Must have team participant mindset
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Attend all required meetings and trainings.
• Maintain regular attendance in compliance with MCCNO as required by scheduling, which will vary according to the needs of the convention center.
• Perform check-in duties as requested by management.

Qualifications

Fundamental Requirements

• Excellent time management skills, public speaking skills, problem-solving skills and both verbal and written communication skills
• Ability to operate media equipment such personal computers.
• Exceptional organization skills, leadership and interpersonal skills.
• Ability to handle multiple assignments and assess and analyze data.
• Ability to work with a team and have attention to detail.
• Keep immediate supervisor fully informed of all problems or matters requiring his/her attention.
• Prepare and submit required reports promptly.
• Assist with evaluating trainers' performance and ensure a consistent level of quality in the delivery of 30-day checklist & performance reviews.
• Find ways to help with communication and efficiency between departments.
• Training support and track other required Sodexo Live! -related training & New Hire Orientation.
• Become proficient in all Brand Standards for each department and implement them consistently throughout the assigned department to better understand the Training Needs.