Stand Lead

Section 1: Identifying Information
Position Title: Hospitality Lead - Quick Serve Job Group: Operations
Reports to: Hospitality Assistant Manager, Hospitality Manager Job Code: 84DT1Q
Approvals: Hospitality Assistant Manager, Hospitality Manager Status: Full/Part-time Hourly
Section 2: Position Purpose
A Hospitality Lead - Quick Serve takes a leadership role among fellow servers in providing fast and
efficient service to customers. They will assist supervisors in organizing service of a variety of pre-made
or made fresh-to-order snacks, beverages and entrée items from Sodexo Live!'s Quick Serve menu.
Style of service may be either grab-and-go, restaurant-style or in-seat service format.
The Hospitality Lead - Quick Serve may work at various locations throughout venue decks and
concourses, including mobile stands, permanent stand fixtures or cafes/bistros. They may handle
monetary transactions and are responsible for maintaining Sodexo Live!'s standards for cleanliness and
sanitation.
Section 3: Responsibilities, Supporting Actions, and End-Results
Major Responsibility: Support servers and act as a role model in providing outstanding service to all
Quick Serve customers.
Supporting Actions:
• Organize and perform shift duties according to Sodexo Live! procedure for opening and closing Quick
Serve locations at start and close of business.
• Follow all Sodexo Live! uniform and grooming standards.
• Attend pre-shift or pre-event check-in meetings and follow instructions from managers and
supervisors; Ask questions to ensure clear and complete understanding of needs and assignments.
• Follow established procedure for time and attendance and taking assigned meal breaks.
• Apply consistent focus on the customer and pay close attention to detail in the performance of all
tasks.
• Participate in and foster positive team relations with wait staff, fellow cashiers, other Quick Serve
department employees and management.
• Acknowledge each guest who enters service areas; Display alert posture, smile, make direct eye
contact and offer a sincere verbal greeting; Be courteous and professional in all interactions;
Demonstrate Sodexo Live! standards for guest service.
• Be fully knowledgeable of Quick Serve menu to assist guests and staff with questions.
• Continually observe surroundings and monitor guests to ensure they are properly attended to;
Immediately alert Security of any suspicious activity.
• Maintain positive, on-going communication with Quick Serve staff and supervisors; Relate information
regarding guest complaints and/or feedback to ensure that customer needs are always met;
• Make proactive suggestions for improving the customer experience at all points of sale.
• Comply with Health Department regulations and requirements, as well as Sodexo Live!'s standards
for sanitation and safe food handling.

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• Take initiative in fulfilling special guest requests and be creative in resolving guest challenges and
complaints; Involve a supervisor when previous methods have been unsuccessful.
• Follow all state and local guidelines for responsible alcoholic beverage service; Check identification of
guests to verify age requirements for consumption of alcohol.
• Perform other tasks and duties from time to time, as directed.