Customer Experience Manager

Looking For A Future, All Pro Customer Experience Manager at COLB (Mattress Works and Sofa Express in Napoleon, Ohio)

If any of the following comparisons make sense to you, the role of customer experience manager in our COLB (collection of little businesses) might be a great fit for you.

• When you walk out of the grocery store and see an elderly person struggling with their shopping cart, you are compelled to give them a hand.
• You hid your inner athlete until your 20’s because it took awhile to find an athletic activity that really made sense to you.
• You listen to nerdy podcasts when you fall asleep at night. (Dr Andrew Huberman could be your long lost uncle)
• You hide the high school yearbook that could be sitting on your shelf, because wow, you look like a total nerd (level 5000 and up)
• You found $50 outside of the local hardware, and instead of sticking it in your pocket, you go inside and give it to the local business owner, hoping it will find it’s way to the rightful owner.

Please know, we hire people with exceptional work ethic and the highest character. You will be working along side the owner of a growing company on a daily basis.

Are hung up on the fact that you don’t have any experience?

We aren’t looking for a leadership ninja or customer experience assassin just yet. We teach you those skills while you are getting paid. By the way, we also foster a culture that embraces failure. Yes, go and fail! Our goal is to fail at new things because that’s how we learn and grow.

Here’s what we need and also can’t teach:

• Having strong moral character, humility and kindness.
• The ability to care deeply for people and folks from every walk of life
• A learning, growth mindset that will make you a champion for your family and community

Does this sound like you? If it does, you may be the Future, All Pro Customer Experience Manager we need right now.

Here’s of what you will get as an Customer Experience Manager

• Make $45K
• Consistent work schedule
• Paid time off
• Outside leadership training and learning opportunities
• Friendly, supportive work culture that treats you like family

Before Joining Our Team:

Understand, we have no time for: fakers, whiners, gossipers, liars, cheaters, criminals or the entitled.

You’ve gotta be: caring, considerate, trustworthy, punctual and fun-loving

Not to mention, we also need you to:

• Pass a thorough background check
• Have a valid driver’s license
• Bring a “whatever it takes attitude” with you everyday

Have that resume ready to fire off? No need. Just skip the resume and send us an email instead, giving us examples of your problem solving skills and how your high-level caring skills saved the day for others. If you are detail oriented and paying attention, add #FUTUREALLPRO in the subject line. Any email missing the required subject line will be deposited into my digital trash, never to be seen again. All other emails will be carefully read and receive a response.

Job Type: Full-time

Pay: From $45,000.00 per year

Benefits:

• Employee discount
• Paid time off

Shift:

• Day shift

Work Location: In person

Salary : $45,000