What are the responsibilities and job description for the Associate Manager, Fraud Disputes position at SoFi?
The role
We are seeking a talented and self-motivated Associate Manager, Fraud Investigations Disputes to support our transactional disputes Fraud Investigators This role will be responsible for the daily management of a team of Fraud Investigators who are responsible for conducting independent reviews and analysis of possible suspicious activity to ensure compliance with regulatory institutions and SoFi policies and procedures. The Associate Manager of Fraud Investigations Disputes is responsible for conducting holistic reviews of Fraud Investigators' research, documented analysis / findings, and conclusions as it relates to financial crime activity. This person will assist in the development and guidance of our Fraud Investigative team and report directly to the Manager of Fraud Investigations.
What you’ll do :
- Manage a team of Investigators to evaluate whether Fraud or abusive behavior.
- Analyze data related to Debit Card, ACH, Check and P2P transactions, accounts, and other relevant information to identify potential patterns or anomalies indicative of fraud.
- Collaborates with other internal SoFi departments, vendors, law enforcement, etc. to resolve issues and works to proactively minimize losses
- Train, coach, develop, and monitor fraud investigations staff to ensure an excellent member experience
- Establishes positive employer-employee relationships, and promotes a high level of employee morale, trust, and integrity
- Knowledge of risk strategies and creation of an open communication forum to iterate policies
- Communicate significant issues to Management; make recommendations when weaknesses are identified
- Respond promptly and exercise exceptional communication skills in an effort to optimize each contact with customers, partners, and external vendors / banks
- Establish and ensure compliance with departmental standards and processes to increase production and accommodate work volumes toward enhanced customer satisfaction
- Foster a culture of accountability, collaboration, speed, innovation, excellence, and a fun work environment while continuously elevating the quality and caliber of our fiscal controls.
- Partner with member-facing teams to ensure there is clear communication and understanding of fraud referrals and policies
- Handle any special projects as assigned by management
- Promote SoFi values in the daily work and management of the team
What you’ll need :
Compensation and Benefits
The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.
To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!
Pay range : $80,000.00 - $150,000.00
Payment frequency : Annual
This role is also eligible for a bonus and competitive benefits. More information about our employee benefits can be found in the link above.
Salary : $80,000 - $150,000
