What are the responsibilities and job description for the Senior ServiceNow Systems Administrator position at SoFi?
The role
We are seeking a Senior ServiceNow Systems Administrator with expertise in GRC (Governance, Risk, and Compliance) / IRM (Integrated Risk Management) to join our team. The ideal candidate will be responsible for the configuration, administration, and maintenance of the ServiceNow platform, with a primary focus on the GRC / IRM module. This role requires strong analytical skills, problem-solving abilities, and the capability to work in a collaborative environment.
What you’ll do :
- Administer and maintain the ServiceNow platform, ensuring optimal performance and reliability
- Configure and customize the GRC / IRM module, including Policy and Compliance Management, Risk Management, Audit Management, and Vendor Risk Management
- Work with stakeholders to gather requirements and translate them into ServiceNow solutions
- Develop, configure, and support workflows, business rules, UI policies, ACLs, and notifications in ServiceNow
- Troubleshoot and resolve technical issues related to the platform
- Ensure that ServiceNow configurations adhere to security best practices and regulatory compliance requirements (e.g., GDPR, HIPAA)
- Perform upgrades, patches, and regular maintenance tasks for ServiceNow
- Create and maintain technical documentation, user guides, and training materials
- Provide end-user support and training as needed
- Administering user roles, access controls, and security within the GRC module
- Communicate proactively with key stakeholders, providing transparent updates on progress, challenges, and opportunities to ensure full alignment
- Take on additional responsibilities as needed to support organizational goals and operational needs
What you’ll need :
Nice to have :
Compensation and Benefits
The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location.
To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page!
Pay range : $86,400.00 - $162,000.00
Payment frequency : Annual
This role is also eligible for a bonus and competitive benefits. More information about our employee benefits can be found in the link above.
Salary : $86,400 - $162,000
