Guest Service Agent/ Hotel Front Desk

Sofitel Philadelphia Hotel at Rittenhouse Sq. is seeking a qualified, service-minded ambassador for the Guest Service/Front Desk Agent position.

Only candidates who complete our online application will be invited for an interview: https://jobs.smartrecruiters.com/AccorHotel/744000037931985-guest-service-agent-front-desk

Candidate will be responsible for welcoming guests in a luxury environment, completing both check-in and checkout procedures, handling incoming phone calls, taking food & beverage room service orders, assisting with guest requests, and enrolling guests in our ALL frequent guest program. Candidate will handle guest inquiries and requests, as well as providing hand-tailored experiences to ensure a memorable stay. Candidate should be able to deliver luxury service, be efficient, empowered and cordial. Candidate will be responsible for a cash bank and following all cash handling procedures. Previous experience with Opera a plus. Must have experience working with computers, specifically Word, Excel and messaging. Qualified candidate will be detail-oriented, organized and willing to go above and beyond to deliver luxury service.

Minimum 1-year experience in similar position or hotel school degree. Must be flexible with days and hours.

EOE/M/F/D/V

Job Type: Full-time

Pay: From $19.50 per hour

Expected hours: 35 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• On call
• Overtime
• Weekends as needed
• Weekends only

People with a criminal record are encouraged to apply

Experience:

• Hotel Guest Service: 1 year (Required)

Work Location: In person

Salary : $20