Job Description
Assistant Front Office Manager
At Sofitel Washington D.C. Lafayette Square, our financial operations thrive with the commitment of Ambassadors and Leaders who model our values of Guest Passion, Respect, Integrity, Teamwork, Spirit of Conquest and Sustainable Performance. Showcase your leadership and interpersonal strengths as Assistant Front Office Manager to maximize the Rooms Operations and ensure an exceptional guest journey.
What is in it for you :
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
Rate of Pay : $63,654.00 per annum
What you will be doing :
Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following :
Assist the Front Office Manager in all aspects of the department and ensure service standards are followedProvides support for Front Office in the daily operationConsistently offer professional, friendly and engaging serviceEnsure proper staffing and scheduling of all Front Office Ambassadors, Concierge, Bellman and other front office staff in accordance to productivity guidelinesAssist with bi-weekly payrollParticipate and lead the hotel upgrade programCommunicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shiftTrain Front Office staff in all front office aspectsAssist guests regarding hotel facilities in an informative and helpful wayAssist and follow up with any guest inconvenienceReview processes and procedures, looking for area of opportunity and putting in place improvement planWork with the Front Office Manager on action plan to increase employee engagementFollow departmental policies, procedures and service standardsFollow all safety policiesFlexible work schedule, including morning, evening and some overnightOther duties as assignedQualifications
Your experience and skills include :
Previous leadership experience in a similar role requiredA minimum of one year’s Front Office management experience requiredPrevious experience with a Property Management system requiredComputer literate in Microsoft Window applications requiredUniversity / College degree in a related discipline preferredStrong interpersonal and problem solving abilitiesHighly responsible and reliableAbility to work well under pressure in a fast paced environmentAbility to work cohesively as part of a teamAbility to focus attention on guest needs, remaining calm and courteous at all timesAdditional Information
Additional Information
Your team and working environment :
Opportunity to work with a diverse group, representative of over 20 countries worldwideExperienced group of individuals to train and hone innate skills and abilitiesVisa Requirements : Must be legally authorized to work in the U.S.A. Sofitel Washington DC Lafayette Square is unable to assist with work authorization.
Salary : $63,654
