What are the responsibilities and job description for the Ecotourism Manager position at SoFlo Water Adventures?
Job Title: Ecotourism Manager – SoFlo Water Adventures
Location: North Miami
Job Type: Full-Time
Reports to: Director of Operations, Owners
Company Overview:
We are an eco-conscious kayaking ecotourism company dedicated to providing immersive, sustainable outdoor experiences. Our mission is to connect people with nature through kayaking excursions while preserving and promoting environmental conservation. We offer guided tours, educational programs, and unique experiences that showcase the beauty of our waterways and ecosystems.
Position Overview:
We are seeking an enthusiastic, experienced, and passionate Manager to oversee the day-to-day operations of our kayaking tours and programs. The ideal candidate will be responsible for ensuring smooth operations, managing a team of guides and support staff, ensuring exceptional customer experiences, and maintaining a commitment to environmental sustainability. The role requires a dynamic leader who is both customer-oriented and detail-driven, with a strong understanding of the ecotourism industry and outdoor adventure activities.
Key Responsibilities:
Leadership & Staff Management:
- Lead, motivate, and manage a team of kayaking guides and administrative staff.
- Conduct regular team meetings to ensure alignment with company goals and safety standards.
- Provide training and professional development opportunities for staff to ensure high-quality customer service and knowledge of environmental stewardship.
- Maintain staff schedules and coordinate the allocation of resources for tours and events.
Customer Experience:
- Oversee the booking system and ensure smooth coordination of tours.
- Provide exceptional service to customers, addressing inquiries and resolving any issues.
- Monitor guest satisfaction and gather feedback to continually improve the experience.
- Develop and implement special events or promotions that enhance customer engagement and brand loyalty.
Operations & Logistics:
- Ensure safe, efficient, and environmentally responsible operations of all kayaking excursions.
- Manage equipment maintenance, safety checks, and inventory control.
- Work with the Director of Operations to monitor financial performance and budget for tours, equipment, and staff.
Sustainability & Environmental Stewardship:
- Implement and enforce sustainable practices that minimize the environmental impact of the business.
- Educate staff and customers on local ecosystems, wildlife, and conservation efforts.
- Develop and maintain partnerships with local environmental organizations to support conservation initiatives.
Marketing & Community Outreach:
- Collaborate with the marketing team to promote kayaking tours and company initiatives.
- Represent the company at local events, fairs, and community gatherings to increase brand awareness.
- Build relationships with local businesses and stakeholders to foster community involvement and growth.
Qualifications:
- Bachelor's degree in Environmental Science, Recreation Management, Tourism, or related field (preferred not required).
- Proven experience (3 years) in managing a team, preferably within the outdoor recreation, ecotourism, or hospitality industry (preferred not required).
- Knowledge of kayaking and outdoor adventure activities.
- Strong organizational, problem-solving, and communication skills.
- Commitment to sustainability and environmental stewardship.
- Ability to work flexible hours, including weekends and holidays.
- CPR and First Aid certification (or willingness to obtain).
- Passion for the outdoors and creating meaningful, nature-based experiences (REQUIRED).
Compensation & Benefits:
- Competitive salary based on experience
- Monthly Bonus
- Paid time off (PTO)
- Employee discounts on tours and gear
- Opportunities for professional development and training
How to Apply:
Interested candidates should submit a resume and cover letter detailing their experience and passion for ecotourism to SofloWaterAdventures@gmail.com . Please include "Manager Application" in the subject line.
SoFlo Water Adventures is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Job Types: Full-time, Part-time, Contract
Pay: $16.00 - $25.00 per hour
Expected hours: No less than 40 per week
Benefits:
- Employee discount
- Flexible schedule
- Paid time off
Ability to Commute:
- North Miami, FL 33181 (Required)
Work Location: In person
Salary : $16 - $25