What are the responsibilities and job description for the Call Center Representative position at Softek International?
Job Title:Remote Call Center Representative
Company: Softek International
Location: Remote
Job Type: Full-Time
Salary: Competitive, based on experience
📩 How to Apply:
Interested candidates can send their resumes to hr@cma-sourcing.online
About Us:
Softek International is a dynamic and customer-focused company providing top-tier customer service solutions. We specialize in delivering exceptional support experiences to our clients across various industries. Our team is growing, and we’re looking for dedicated professionals to join us as Remote Call Center Representatives.
Job Overview:
As a Call Center Representative, you will be the first point of contact for customers, handling inbound and outbound calls, resolving inquiries, and ensuring a seamless customer experience. The ideal candidate is an excellent communicator with strong problem-solving skills and a passion for customer satisfaction.
Key Responsibilities:
- Handle inbound and outbound customer calls professionally and efficiently.
- Assist customers with inquiries, troubleshooting, and product/service support.
- Process orders, provide information, and resolve customer concerns.
- Maintain accurate customer records in the company’s database.
- Meet performance targets, including response time and customer satisfaction.
- Escalate complex issues to the appropriate department when necessary.
- Follow company policies and procedures to ensure compliance.
Requirements:
- Previous experience in a call center or customer service role preferred.
- Excellent verbal and written communication skills in English.
- Ability to multitask, stay organized, and work independently in a remote setting.
- Proficiency in using computers, CRM systems, and communication tools.
- Strong problem-solving skills and a customer-first mindset.
- Reliable internet connection and a quiet workspace.
- Availability to work flexible shifts, including weekends if needed.
Benefits:
- Competitive salary with performance-based incentives.
- Flexible remote work environment.
- Paid training and career development opportunities.
- Supportive team culture and growth potential.
