What are the responsibilities and job description for the Desktop Support position at Softnetworks?
Job Title: Desktop Support Technician
Job Type: Full-Time
Overview: We are seeking a reliable and detail-oriented Desktop Support Technician to join our IT team. The ideal candidate will be responsible for providing technical assistance and support related to computer systems, hardware, and software. They will troubleshoot problems, support in-house installations, provide solutions, and ensure that all user systems are functioning optimally.
Key Responsibilities:
· Report directly to Senior IT Engineer and take daily instruction.
· Provide timely and effective technical support to our in-house staff via phone, email, or in-person.
· Install, configure, and maintain computer hardware, software, and peripherals.
· Troubleshoot and resolve hardware and software issues, including operating system problems, application errors, and network connectivity issues.
· Perform routine maintenance and updates on computer systems and software.
· Document and track all support requests and resolutions using a ticketing system.
· Assist in the setup and deployment of new computers and other IT equipment.
· Collaborate with other IT team members to resolve complex technical issues.
· Educate employees on best practices for using computer systems and software.
· Ensure security and privacy of networks and computer systems.
Qualifications:
· Associate's or Bachelor's degree in Computer Science, Information Technology, or related field.
· Proven experience as a Desktop Support Technician or in a similar role.
· Strong knowledge of computer hardware, software, and operating systems (Windows, macOS, ).
· Familiarity with remote desktop applications and help desk software.
· Excellent troubleshooting and problem-solving skills.
· Strong communication and interpersonal skills.
· Ability to work independently and as part of a team.
· Certifications such as CompTIA A , Microsoft Certified Professional (MCP), or similar are a plus.
Benefits:
· Competitive salary
· Paid time off and holidays
· Retirement plan with company match
**NO CALLS OR OUTSIDE RECRUITERS PLEASE
