What are the responsibilities and job description for the Product Owner position at SoftPro?
SoftPro is the nation's leading provider of real estate closing and title insurance software. A division of Fidelity National Financial (NYSE: FNF), SoftPro’s technology solutions are used in thousands of law firms and title companies throughout the country and are an essential part of residential and commercial Real Estate transactions. SoftPro’s Headquarters is in Raleigh, North Carolina.
SoftPro offers comprehensive health benefit offerings (medical, dental, vision, disability, etc.), 401k and Employee Stock Purchase Plans with company matching, as well as generous paid vacation time and paid parental leave. We have positions that are eligible to be 100% remote. Employees who live near our Raleigh, NC Headquarters can choose to work a hybrid (office/home) schedule.
SoftPro has received national recognition for our excellent customer service and products and we were recently recognized as a 2024 Best Places to Work by the Triangle Business Journal! SoftPro has won this prestigious award 12 times since 2012!
What are we looking for?
The SoftPro Customer Identity Access Management (CIAM) Center of Excellence (CoE) is seeking a Product Owner to join our amazing team. This position can be located in our Raleigh, NC office or as a remote employee. You must be able to work East Coast hours, and be available on occasion to attend in person meetings at our headquarters in Raleigh, NC when needed.
What will I do as a Product Owner on the CIAM CoE at SoftPro?
The primary responsibility of the Product Owner is to develop requirements into stories and prioritize the Team Backlog to streamline the execution of product/project priorities, focusing on CIAM COE initiatives. The successful candidate will not only have a good knowledge of workforce or customer identity concepts, tools, vendors, and implementations, but also a very good understanding of the future of identity in our connected society.
SoftPro offers comprehensive health benefit offerings (medical, dental, vision, disability, etc.), 401k and Employee Stock Purchase Plans with company matching, as well as generous paid vacation time and paid parental leave. We have positions that are eligible to be 100% remote. Employees who live near our Raleigh, NC Headquarters can choose to work a hybrid (office/home) schedule.
SoftPro has received national recognition for our excellent customer service and products and we were recently recognized as a 2024 Best Places to Work by the Triangle Business Journal! SoftPro has won this prestigious award 12 times since 2012!
What are we looking for?
The SoftPro Customer Identity Access Management (CIAM) Center of Excellence (CoE) is seeking a Product Owner to join our amazing team. This position can be located in our Raleigh, NC office or as a remote employee. You must be able to work East Coast hours, and be available on occasion to attend in person meetings at our headquarters in Raleigh, NC when needed.
What will I do as a Product Owner on the CIAM CoE at SoftPro?
The primary responsibility of the Product Owner is to develop requirements into stories and prioritize the Team Backlog to streamline the execution of product/project priorities, focusing on CIAM COE initiatives. The successful candidate will not only have a good knowledge of workforce or customer identity concepts, tools, vendors, and implementations, but also a very good understanding of the future of identity in our connected society.
The PO has a significant role in quality and is the only team member empowered to accept stories as done. The role has significant relationships and responsibility outside the scrum team, including working with Product and Program Management on product roadmaps and coordinating with development to maintain technical integrity of the team’s areas of ownership. Additionally, the product owner will work within our center of excellence (CoE) for customer identity access management focusing not only on the business requirements, but also the technical and tactical goals aligned with security, architecture and our overall strategic objectives.
As a Product Owner at SoftPro, you will:
Own your product(s)
As a Product Owner at SoftPro, you will:
Own your product(s)
- Maintain vision and clarity for your product(s) as it relates to the overall product vision and mission.
- Ensure the right feature for the product is being built based off your understanding of the customer’s needs/wants and balancing that against organization standards and structured guidelines.
- Make certain that non-functional technical requirements, such as performance and stability, are at the forefront of the delivery roadmap, are clear and measurable, and are part of the Acceptance Criteria for your stories.
Understand your customer
- Have a good understanding of workforce and customer identity concepts, tools, vendors and implementations.
- Be the voice of the customer to the development teams.
Own your backlog
- Identify, maintain, improve and prioritize product backlog items.
- Build and keep a backlog depth of stories that follow the organizational DOR with a minimum of 2 sprints of work ahead of planning timelines.
- Coordinate with program manager and other key stakeholders to maintain a long-term product area plan.
Guide and influence your team
- Motivate, support and appreciate all members of your team.
- Consistently reinforce product vision, customer goals, and the “why” to your team.
- Embody and reinforce an agile mindset on your team by holding yourself and others accountable to maintaining agile methodologies. Call out inefficiencies, provide constructive feedback, and actively collaborate with all team members.
- Work with Program Manager to ensure clear visibility into the work of the team.
What do I need to be successful as a Product Owner at SoftPro?
- Must have 3 years experience as a Technical Business Analyst or a Product Owner.
- Must have good knowledge of modern identity access management and authentication, including topics such as OAuth2.0, OIDC, identity providers and/or okta.
- Consistently demonstrate a thorough understanding of customer requirements and offer suggestions to improve user experience through existing process and design.
- Strong aptitude to understand business requirements and translate those requirements alongside customer needs to a technical audience including development and QA team members.
- Proven ability to deliver on technical, as well as feature related, requirements, including stability and performance.
- Able to discuss and learn about authentication and authorization topics such as multifactor authentication, access tokens and authorization servers.
- Technical knowledge of SQL/relational databases, infrastructure as code (terraform) and RESTful APIs is a plus.
- Proficiency with writing acceptance criteria and release notes.
- Proficiency with Agile methodologies and participation in daily scrum and sprint planning meetings.
- Proficiency with sprint management tools such as DevOps or Jira.
- Excellent communication skills (verbal and written).
- Ability to multi-task, meet deadlines, and work in a fast-paced environment.
- Receptive to feedback. Strong sense of awareness and responsibility to performing duties. Continuously seeks opportunities to improve.
- Must be a problem solver, detail-oriented, highly organized and results driven.
- Title and Escrow experience and/or SoftPro experience a plus.
Join us and live our Core Values
Deliver AMAZING Customer Service, Be an AWESOME Teammate, Adopt a Sense of Urgency, Innovate to be Efficient, Produce Quality Work, Take Initiative, Go the Extra Mile.
EQUAL OPPORTUNITY POLICY
FNF, its affiliates and subsidiaries, is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or expression (including transgender status), genetic information or any other characteristic protected by applicable law.
