National Accounts Director

Softrim is a leading technology services provider with Managed IT and Low Voltage offerings.  We have offices in Alpharetta GA, Raleigh NC, and Estero FL with a national client base.

Responsibilities:

• Primary and senior liaison for assigned high-profile client(s)
• Communicates the value of Softrim services through reporting, meetings, and QBRs
• Ensures healthy relationships between Softrim and the client’s decision-makers and stakeholders
• Identifies client needs and promotes additional value-add services
• Maintains real-time communication with client's corporate and community contacts during major incidents or outages and follows up on questions and concerns
• Periodic visits to client’s corporate and community locations
  
• Prepare and deliver Managed Services Agreements and estimates
• Develops client technology roadmaps and budgets with input from engineering, low voltage systems, service desk, and sales
• Contribute technical information for the maintenance of client and network documentation
  
• Manages projects for the onboarding and offboarding of client sites including planning, coordination with sales, accounting, engineering, specialty systems, and execution departments
• Resource allocation of teams dedicated to assigned clients
  
  
• Works with various teams to ensure the delivery of quality, value, and satisfaction
• Coordinates efforts with vendor representatives, clients, and direct sales team
  
  
• Generates and analyzes service(s) reports for assigned clients
• Presents performance to leadership
  
  
• Responsible for staying informed about and driving all initiatives and opportunities for assigned clients
• Prioritizes client satisfaction
• Other duties as assigned
  
  

Requirements:

• Substantial working experience in MSP industry
• Occasional travel to Softrim offices and customer sites (up to 25%)
• Exceptional customer service and active listening skills
• Exceptional written and verbal skills
• Exceptional interpersonal and client management skills are a must
• Ability to handle client interactions professionally and respectfully
• Highly motivated and organized with attention to detail 
  
  

Employment Terms: 

Full-time, Exempt, Salary.  Eligible for benefits (medical, dental, vision, life, AD&D, disability) and 401(k) after introductory period.  Typical business hours are from 8:00 a.m. until 5:00 p.m. with a lunch break, Monday thru Friday, excluding company-observed holidays.  After-hours work may be required.