What are the responsibilities and job description for the Help Desk Manager or Lead or SAP Support Lead position at SoftSages Technology?
Job Description
Position: Lead or SAP Support Lead
Location: Dearborn, MI (Onsite) Need Local
Duration: 6 months
MOI: Skype or phone
Seeking a Help Desk lead, onsite in Dearborn, MI. Will provide support on SAP SCM (Suppy Chain Management)
1. Resolving L1, L2 and L3 tickets raised by client in SAP SCM/SPP space
2. Performing Config changes, bug fixes, testing documentation and deployment
3. Leading client conversation
4. Handling escalations
5. Managing the team
Internal Notes
Help Desk Lead providing support on SAP SCM (Make sure that is in the resume)
Title might be Help Desk Manager or Lead or SAP Support Lead
Onsite in Dearborn, MI
Make sure the words lead / or manage are in the title and that they already have SCM/SPP listed in the resume
Title might be Help Desk Manager or Lead or SAP Support Lead
Onsite in Dearborn, MI
Make sure the words lead / or manage are in the title and that they already have SCM/SPP listed in the resume
