What are the responsibilities and job description for the IT Service Manager position at Softtek Government Solutions?
IT Service Manager
Remote / Local to Washington, DC Metro Area
Overview :
Softtek Government Solutions is seeking a highly motivated and experienced IT Service Manager to join our team. You will be responsible for planning, overseeing, monitoring, reporting, and improving IT services that support large government programs. In this role, you will work closely with ITSM consultants, service agents, program stakeholders, business analysts, and developers to execute your mission.
Responsibilities :
- Oversee the delivery of IT services to ensure they meet business needs and performance targets.
- Manage the IT service management team, providing leadership, guidance, and support.
- Develop and implement IT service management policies, processes, and procedures based on best practices such as ITIL.
- Monitor and report on IT service performance, ensuring compliance with SLAs and other metrics.
- Collaborate with stakeholders to understand their requirements and ensure alignment with IT service delivery.
- Conduct regular service reviews with key stakeholders to discuss performance, issues, and improvements.
- Manage the incident, problem, change, and configuration management processes.
- Drive continuous improvement initiatives to enhance IT service delivery and customer satisfaction.
- Ensure effective communication and coordination between IT service management and other IT and business functions.
- Stay current with industry trends and advancements in IT service management.
Qualifications :
Preferred Qualifications :
About Softtek Government Solutions :
Softtek Government Solutions is a professional services firm focused on addressing our nation's most complex threats and challenges. As a small business we're committed to supporting our clients' missions with services delivered by our diverse and experienced staff. With expertise in cybersecurity, emergency preparedness, and public health, our experience base spans federal, state, and local governments, as well as private sector entities.
Softtek Government Solutions encourages collaborative communication and ongoing learning. Some of our benefits include :
Softtek Government Solutions is an Equal Opportunity Employer (EOE)
