What are the responsibilities and job description for the Sr Customer Success Manager position at Software Guidance and Assistance, Inc.?
Software Guidance & Assistance, Inc., (SGA), is searching for a Sr. Customer Success Manager for a Contract assignment with one of our premier SaaS clients in the Chicago, IL. This role is also open to fully remote across the US.
We are hiring a Senior Customer Success Manager to join our Digital Experience Cloud team. To achieve the significant opportunity ahead, Customer Success needs to lead the post-sales customer experience, driving adoption and value for our customers. In this role, you will serve as an industry-specialized Customer Success manager passionate about helping your accounts achieve their goals for personalization at scale, unifying voices for a cohesive plan of action and quantifying impact along the way. Industry Customer Success Managers deliver an outstanding experience for top customers, including responsibilities for strategic account planning, use case adoption, advocacy and value realization. We hire dynamic, passionate, and creative individuals, adept at storytelling who thrive in fast-paced environments.
The Senior Customer Success Manager will be responsible for customer-facing leadership to evangelize mutual success plans, engagement strategies and frameworks for measurable impact. You will use strong executive presence and have a deep understanding of digital marketing, applying diverse sources of information, especially business trends and metrics, towards innovative customer experiences.
Responsibilities :
- ccountable for Customer's overall success, including planning, customer health, multi-solution adoption, and measurable impact through the lens of industry specialization
- ct as the central point of contact throughout the Customer's lifecycle, define measurable success plans with clear outcomes, and ensure cohesive communication across internal and customer audiences at all levels.
- Network within accounts in order to achieve successful execution of client's strategy and roadmap
- Deliver an exceptional customer experience with proactive communication, orchestrating the right internal resources, and using the customer engagement model to align, track and evolve customer business goals
- Drive adoption of Adobe Experience Cloud products - using data to provide insights and progress from baseline through the maturity curve
- Champion innovation by sharing industry thought leadership and new ways your customers can use solutions to advance their digital maturity
- Identify Customer risk, and collaborate with the extended Adobe team to build and activate "get well " plans
- Be the voice of the customer internally - sharing strategic use-cases, process improvements and asks back into the internal ecosystem
- Participate in ongoing initiatives to continuously improve our approach to efficiently and effectively secure our customers' success
Skills :
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission : to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values : customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at .
SGA is an Equal Opportunity Employer and does not discriminate on the basis of Race, Color, Sex, Sexual Orientation, Gender Identity, Religion, National Origin, Disability, Veteran Status, Age, Marital Status, Pregnancy, Genetic Information, or Other Legally Protected Status. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, and our services, programs, and activities. Please visit our company EEO page to request an accommodation or assistance regarding our policy.
